Duty Manager
Duty Manager
Posted on :
06-11-2024
Employer Active
1 Vacancy
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Job Description
Prime Function:
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
- Responsible for Reception Concierge operations Telephones Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
Key Responsibilities:
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for V.I.Ps.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
Financial Management
- Responsible for maintaining high level of room sales by upselling.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational Management
- Adhere to the Standard Operating Procedures & policies.
- Check outstandings of inhouse guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- C forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy checkin & checkout facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Desk Associates
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;
- Ability to accept responsibility;
- Self confidence motivation drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically inductively and creatively;
- and the propensity to recognize and acknowledge other peoples ideas.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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