Desktop Support Engineer L2 IS
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Desktop Support Engineer L2
Location: Haifa Israel
Job Description:
We are seeking an experienced Desktop Support Engineer L2 to join our team in Haifa Israel. In this role you will provide critical IT support ensuring the smooth operation of devices applications and network systems. You will be responsible for troubleshooting device repair imaging and offering smart hands assistance for inrack systems. This position requires technical proficiency in resolving complex issues efficiently and supporting business applications for our team.
Key Responsibilities:
Diagnose repair and resolve laptop/desktop issues including full unit replacements when needed
Troubleshoot COTS (Commercial OfftheShelf) application problems and conflicts
Perform manual imaging and reimaging of devices
Verify and troubleshoot system faults and provide AV/VC conference support
Respond promptly to incidents and support business applications
Offer smart hands support including rack and stack tasks for:
Networking firewall server storage and inrack UPS devices
Qualifications:
Proven experience in desktop/laptop repair imaging and troubleshooting
Familiarity with business applications and COTS support
Strong problemsolving skills and the ability to respond effectively to incidents
Experience with rack and stack support and network troubleshooting
If you re skilled in IT support and ready to take on a versatile role apply today to join our team in Haifa!
Customer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN
Education
2+ years of experience
Employment Type
Full Time
Key Skills
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