Customer Support Group Manager
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1 Vacancy
Job Description
Working together with the team leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners endusers and our Courier Partners
Guide and mentor the team leads in order to improve and reach their KPIs
Share information and provide training on new work procedures and product features.
Improve the hiring process together with our Team Leads and HR team with a particular focus on wellbeing and creating a longterm career path.
Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.
Qualifications :
You have at least 5 year experience as a Team Lead in the world of customer service.
Youre motivated by developing and building teams & people and CX programs.
You have a proven experience in leading consumerfacing large scale support teams through many changes in a similarly fastpaced environment.
You love numbers and you actively rely on data to make decisions especially when it comes to scaling efficiently
You enjoy mapping areas of improvement and opportunities while collaborating cross functionally and managing CX programs end to end.
On top of your people skills youre a master multitasker and you can always juggle multiple priorities simultaneously
You are a true foodie with a constant hunger to learn and do things better.
You are fluent in Hebrew and English.
Additional Information :
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
