Cluster Reservation Agent
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Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience they will have when they arrive!
What is in it for you:
In 34 bullet points showcase the benefits and perks of working at the property
Employee benefit card as per the rules and regulations under the Kingdom of Bahrain
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and worldwide!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
Consistently offer exceptional friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through upselling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests enter rooming lists and update accurate information in the system
A Cluster Reservations Agent is responsible for maintaining effective communication on all reservations to ensure smooth and efficient service delivery following Ibis Seef Manama and Ibis Styles Diplomatic Area. Process all reservation inquiries made by phone or email efficiently and accurately. Convert inquiries into sales to maximize revenue & occupancy. Promote the desired work culture around the core values of Trust Respect Sustainable Performance Spirit of Conquest Innovation and Guest Passion.
Qualifications :
Your experience and skills include:
Guest focused personality is essential
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
