Fairmont Gold Specialist
Fairmont Gold Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At Fairmont Century Plaza unparalleled service and luxury await guests of Fairmont Gold our exclusive hotel within a hotel experience. As a Fairmont Gold Specialist for Fairmont Gold you will have the opportunity to showcase not only your passion for personalized guest service but also for the very best attractions events and venues your community has to offer!
Reporting to the Fairmont Gold Manager responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional friendly and engaging service
Provide exceptional Concierge information to our guests about local and area attractions restaurants theatres special events tickets confirmations and other available services
Provide arrival and departure assistance for all Fairmont Gold guests.
Cater to guests during food and beverage periods within Fairmont Gold lounge.
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Develop and maintain contacts with business partners concessionaires local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resort
Assist guests regarding hotel facilities in an informative and helpful way
Address guest concerns and react quickly logging and notifying proper departments
Follow department policies procedures and service standards
Follow all safety policies
Other duties as assigned
What is in it for you:
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
- Hourly Rate: $31.00/hour
Qualifications :
Your experience and skills include:
- You have strong interpersonal and problemsolving abilities
- You have a can do attitude always ready to problem solve and offer an alternative
- You have the ability to think outside the box and quickly pivot and adjust as necessary
- You have the ability to assist with the overall operation where required and ensure that all administrative and operational duties are complete
- You are highly responsible and reliable
- You are computer literate
- You are a strategic with decision making
- You confidently excel at conflict resolution
- You have the ability to work well under pressure in a fastpaced environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
