Guest Relations Associate
Guest Relations Associate
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
- The Guest Experience Associate is responsible and accountable for all operations in relation to the Guest Experience section whilst on duty.
- All duties and tasks performed are to be procedurally correct timely and consistently effective and efficient work practices and guest service standards that the guests first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
- Liaise with different departments for smooth and coordinated work.
- Ensure to interact with the guests & enable the team to understand guest requirements.
- To ensure that all guests of the hotel are checked in and checked out in an efficient yet warm and friendly manner.
- To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Qualifications :
- Previous experience in guest relations customer service or hospitality is preferred.
- Excellent interpersonal and communication skills with fluency in English (additional languages are a plus).
- Strong problemsolving abilities and the ability to remain calm and composed under pressure.
- Exceptional attention to detail and organizational skills.
- Ability to multitask effectively and prioritize guest needs in a fastpaced environment.
- Flexibility to work various shifts including weekends and holidays.
- Proficiency in using computer systems and hotel management software
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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