System Operator
System Operator
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Job Description
Location: Building 9501 Camp Robinson North Little Rock AR
Duration: 12 months contract
Part Time: 32 hrs per week Tuesday through Friday 8 hours per day.
Entering radio information into the network in order to activate the radio.
Maintaining accurate records of user information.
Performing defined tasks as per ADEM and AWIN processes.
Resolving user issues by answering questions and requests when they arise.
Responding to incoming telephone calls and email inquiries from both internal and external customers regarding systemrelated problems.
Maintaining client confidence and protecting operations by keeping sensitive information confidential.
Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
Contributing to team efforts.
Strong customer service skills.
Strong communication and interpersonal skills. Ability to effectively communicate technical information to nontechnical individuals. Ability to communicate clearly via telephone and email.
Strong attention to detail and ability to prioritize tasks.
Excellent technical knowledge of computer systems hardware software and networks.
Strong problemsolving and troubleshooting skills.
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Associate or Bachelors degree (Or equal number of years of experience) in Computer Science Information Technology or a related field.
Proven experience in system support or in a similar technical support role.
Familiarity with IT security practices and protocols.
Excellent problemsolving and analytical abilities.
Ability to pass a background check.
Ability to lift 50 lbs.
Experience as a Technical Help Desk Support Analyst
Required
3
Years
Experience with IT security practices and protocols
Required
3
Years
Experience logging and documenting technical problems and issues
Required
3
Years
Experience working independently and as part of a team
Required
3
Years
Experience working in an environment that required lifting at lease 50 lbs
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
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Employment Type
Full Time
