AWIN System Operator
AWIN System Operator
Posted on :
03-11-2024
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Job Description
OnSite Position at Camp Robinson.
Part Time: 32 hrs per week Tuesday through Friday 8 hours per day.
This position is available for extensions.
Part Time: 32 hrs per week Tuesday through Friday 8 hours per day.
This position is available for extensions.
AWIN is a statewide communications network that provides service to 38000 first responders in the state of Arkansas representing nearly 1000 public safety agencies. Each county in the state participates on AWIN as well as several state and federal agencies. AWIN is managed by the Arkansas Department of Emergency Management.
Job Description
Entering radio information into the network in order to activate the radio.
Maintaining accurate records of user information.
Performing defined tasks as per ADEM and AWIN processes.
Resolving user issues by answering questions and requests when they arise.
Responding to incoming telephone calls and email inquiries from both internal and external customers regarding systemrelated problems.
Maintaining client confidence and protecting operations by keeping sensitive information confidential.
Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
Contributing to team efforts.
Required Skills
Strong customer service skills.
Strong communication and interpersonal skills. Ability to effectively communicate technical information to nontechnical individuals. Ability to communicate clearly via telephone and email.
Strong attention to detail and ability to prioritize tasks.
Excellent technical knowledge of computer systems hardware software and networks.
Strong problemsolving and troubleshooting skills.
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Required Qualifications
Associate or Bachelors degree (Or equal number of years of experience) in Computer Science Information Technology or a related field.
Proven experience in system support or in a similar technical support role.
Familiarity with IT security practices and protocols.
Excellent problemsolving and analytical abilities.
Ability to pass a background check.
Ability to lift 50 lbs.
Employment Type
Full Time
Key Skills
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