drjobs Hospitality Executive العربية

Hospitality Executive

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Jeddah - Saudi Arabia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Saudi Arabian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

1. Staff Supervision and Management

  • Oversee daily operations of the hospitality team, including front desk, housekeeping, and food and beverage service.
  • Train, mentor, and evaluate staff performance, providing guidance and support to ensure a high level of service.
  • Schedule staff shifts and manage workforce requirements based on operational needs.

2. Guest Services and Experience

  • Ensure exceptional guest service by addressing guest inquiries, requests, and complaints in a timely and professional manner.
  • Monitor guest interactions and service delivery to ensure adherence to established standards.
  • Implement programs and initiatives to enhance the overall guest experience and satisfaction.

3. Quality Control

  • Conduct regular inspections of facilities, guest rooms, and service areas to ensure cleanliness and adherence to quality standards.
  • Develop and enforce standard operating procedures (SOPs) to maintain high service and operational standards.

4. Operational Efficiency

  • Assist in the management of daily operations, ensuring that services run smoothly and efficiently.
  • Monitor inventory levels and assist in ordering supplies and equipment as needed.
  • Collaborate with management to implement cost-control measures and improve operational efficiency.

5. Communication and Coordination

  • Facilitate communication between different departments to ensure coordinated service delivery and address any issues promptly.
  • Prepare and distribute reports on operational performance, guest feedback, and staff performance to management.

6. Training and Development

  • Organize training sessions for staff on customer service techniques, company policies, and operational procedures.
  • Foster a culture of continuous learning and development among team members.

7. Event Coordination

  • Assist in planning and coordinating special events, meetings, and functions, ensuring all guest needs are met.
  • Work with clients and vendors to manage event logistics and provide support during events.

8. Health and Safety Compliance

  • Ensure compliance with health, safety, and sanitation regulations throughout the hospitality operation.
  • Conduct safety training and drills for staff to promote a safe working environment.

9. Guest Feedback and Improvement

  • Gather and analyze guest feedback to identify areas for improvement and implement changes as necessary.
  • Encourage and facilitate guest reviews and testimonials to enhance the establishment's reputation.

Desired candidate profile

1. Educational Background

  • A high school diploma is required; a degree in hospitality management, business administration, or a related field is preferred.
  • Certifications in hospitality or customer service may be advantageous.

2. Experience

  • Previous experience in hospitality, ideally in a supervisory or management role within hotels, restaurants, or similar environments.
  • Proven track record of providing excellent customer service and managing staff.

3. Leadership Skills

  • Strong leadership qualities with the ability to motivate and guide a team effectively.
  • Experience in training and mentoring staff to develop their skills and enhance service quality.

4. Customer Service Orientation

  • A genuine passion for providing outstanding guest service and ensuring guest satisfaction.
  • Ability to handle guest complaints and feedback professionally and effectively.

5. Communication Skills

  • Excellent verbal and written communication skills for interacting with guests, staff, and management.
  • Ability to foster a collaborative environment through effective communication.

6. Problem-Solving Abilities

  • Strong analytical and problem-solving skills to address operational challenges and conflicts.
  • Ability to think critically and make decisions quickly in high-pressure situations.

7. Organizational Skills

  • Strong organizational and time management abilities to handle multiple tasks and priorities efficiently.
  • Attention to detail to ensure high standards of service and cleanliness.

Employment Type

Full-time

Department / Functional Area

Hospitality

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