Roles and responsibilities
1. Guest Service
- Greet and welcome guests as they arrive, providing them with menus and informing them about daily specials or promotions.
- Engage with guests to understand their needs and preferences, ensuring a high level of customer satisfaction throughout their dining experience.
2. Order Taking
- Take food and beverage orders accurately, ensuring that all details are captured correctly.
- Provide recommendations based on menu items, ingredients, and dietary restrictions.
3. Food and Beverage Service
- Serve food and beverages to guests in a timely and courteous manner, following proper serving techniques.
- Ensure that orders are delivered accurately and in a presentable manner.
4. Table Management
- Set up tables before guests arrive, ensuring that all necessary utensils, glassware, and condiments are available.
- Maintain cleanliness and organization of the dining area, including clearing and resetting tables after guests depart.
5. Communication with Kitchen Staff
- Relay orders to kitchen staff efficiently and accurately, ensuring that special requests or modifications are communicated.
- Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
6. Guest Interaction
- Check in with guests throughout their meal to ensure satisfaction and address any issues or additional requests.
- Handle guest complaints or concerns professionally, seeking resolution to enhance the dining experience.
7. Payment Processing
- Present bills to guests at the end of their meal, process payments, and handle cash or credit transactions.
- Provide change and ensure that receipts are accurately provided to guests.
8. Knowledge of Menu and Specials
- Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.
- Stay informed about daily specials, wine pairings, and other offerings to provide informed recommendations.
Desired candidate profile
1. Educational Background
- High school diploma or equivalent; additional coursework in hospitality or food service management is a plus.
2. Experience
- Previous experience in a similar role in the food and beverage industry is preferred, though entry-level candidates may be considered.
- Familiarity with point-of-sale (POS) systems and cash handling.
3. Customer Service Skills
- Strong interpersonal and communication skills to interact effectively with guests and colleagues.
- A friendly, outgoing personality with a focus on providing a positive dining experience.
4. Knowledge of Food and Beverage
- Basic understanding of food and beverage menu items, including preparation methods and potential allergens.
- Ability to make recommendations based on guest preferences and dietary restrictions.
5. Attention to Detail
- High attention to detail to ensure accurate order taking and serving, as well as maintaining cleanliness and organization.
- Ability to follow instructions and execute tasks with precision.
6. Physical Stamina
- Capability to stand for long periods, carry heavy trays, and perform physically demanding tasks in a fast-paced environment.
- Good hand-eye coordination and manual dexterity for serving and handling food.
7. Team Player
- Willingness to work collaboratively with other staff members, including kitchen staff and management, to ensure seamless service.
- Ability to assist colleagues during busy periods and contribute to a positive team atmosphere.
8. Problem-Solving Skills
- Ability to handle guest complaints or issues promptly and professionally, seeking resolution to enhance the dining experience.
- Quick thinking and adaptability to changing situations and guest needs.
9. Time Management
- Strong organizational skills to manage multiple tables and prioritize tasks effectively.
- Ability to work efficiently during peak hours while maintaining a high level of service.