US - Call Center Specialist - G02711
US - Call Center Specialist - G02711
Posted on :
03-11-2024
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Job Description
Description:
Pay Rate XX17XX
Prefer applicants with experience providing customer service via phone and experience working in a call center environment.
The Honeywell Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
The individual will be required to pass the Agency background check and a separate client required background prior to the start date. The second background may take 23 weeks to complete. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition there may be a temptopermanent hire opportunity in the future.
Please notify applicants of Honeywells site access protocol for onsite interviews and requirements for employment.
Honeywell currently offers a flexible work schedule with 3 days onsite and up to 2 days remote but this is subject to change at any point in the future.
RESPONSIBILITIES:
Answer inbound calls make outbound calls respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program
Document customer interactions
Other duties as assigned
QUALIFICATIONS:
Basic Qualifications:
High School Degree or Equivalent
Prior call center experience prefer a minimum of 3 years prior experience in call center environment
Working knowledge of call center practices and technology
Polished verbal communication skills
Interpersonal skills ability to quickly establish rapport with customers
We value bilingual applicants (Spanish)
Additional Qualifications:
Schedule flexibility evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)
Due to compliance with U.S. export control laws and regulations candidate must be a U.S. citizen U.S. permanent resident or have asylum or refugee status in the U.S.
Prefer applicants with experience providing customer service via phone and experience working in a call center environment.
The Honeywell Customer Care Representative serves as an advisor for our portfolio of Energy Conservation programs.
The individual will be required to pass the Agency background check and a separate client required background prior to the start date. The second background may take 23 weeks to complete. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition there may be a temptopermanent hire opportunity in the future.
Please notify applicants of Honeywells site access protocol for onsite interviews and requirements for employment.
Honeywell currently offers a flexible work schedule with 3 days onsite and up to 2 days remote but this is subject to change at any point in the future.
RESPONSIBILITIES:
Answer inbound calls make outbound calls respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program
Document customer interactions
Other duties as assigned
QUALIFICATIONS:
Basic Qualifications:
High School Degree or Equivalent
Prior call center experience prefer a minimum of 3 years prior experience in call center environment
Working knowledge of call center practices and technology
Polished verbal communication skills
Interpersonal skills ability to quickly establish rapport with customers
We value bilingual applicants (Spanish)
Additional Qualifications:
Schedule flexibility evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)
Due to compliance with U.S. export control laws and regulations candidate must be a U.S. citizen U.S. permanent resident or have asylum or refugee status in the U.S.
Additional Details
- Will this position ever require Honeywell site access : Yes
- Export Compliance Requirements : Due to compliance with U.S. export control laws and regulations candidate must be a U.S. citizen U.S. permanent resident or have asylum or refugee status in the U.S.
- PreIdentified Candidate : No Requesting submittals from all HGCLP suppliers
- Is This Project Based : Yes
- Purchase Order Number : TBA
- Timekeeping System : SAP Fieldglass
- Full/Part Time (FT 20 hrs or more per week; PT 19 hrs or less per week) : FullTime
- Is Driving Required : No
- Shift : 830500
- US Security Clearance Required : No
- Export Control Technology : No
- Skill Category : Clerical/Administrative
Employment Type
Full Time
Key Skills
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