Head of Department

Roles and responsibilities

• Account Planning & Forecasting:
• Formulate internal portfolio strategies and initiatives grounded on insightful data.
• Design and implement marketing, promotional, in-store, and merchandising strategies, ensuring customer consensus and resource availability.
• Incorporate new product launch strategies into annual plans.
• Detect business deficits or opportunities and devise immediate solutions.
• Regularly evaluate progress against plans and make necessary adjustments.
• Perform competitive analysis to uncover potential opportunities.
• Customer Excellence:
• Cultivate relationships across various customer touchpoints, promoting cross-selling and up-selling within the existing dealer network.
• Formulate and present strategic plans and initiatives to secure customer approval and alignment.
• Conduct regular meetings with retailers, channel partners and customers to discuss concerns, plans, and initiatives.
• Collaborate with the training team to enhance product training.
• Scout for potential new retailers and channel partners and ensure superior in-store product display.
• Plan Execution:
• Supervise the implementation of plans and initiatives in collaboration with retailers and channel partners, ensuring effective execution of new product launches and accurate brand messaging.
• Actively manage inventory and sell-through, conducting scenario planning to address emerging opportunities.
• Financial Planning: Develop collaborative scorecards for periodic progress reviews.
• Drive Sales Growth and Operations: Direct and drive sales growth and operations for all B2C operations related to consumer electronics such as home entertainment, home appliances, and IT product solutions within the assigned region.
• Strategic Planning: Formulate and execute joint business plans with retailers and channels partners to boost market share and customer satisfaction.
• Sales Forecasting and Inventory Management: Collaborate with Key Account Managers to project sales and inventory, ensuring revenue targets and factory inventory objectives are achieved.
• Networking and Referrals: Utilize existing contacts to discover business opportunities and establish new connections through strategic networking and referrals.
• Product Knowledge: Acquire comprehensive product knowledge to effectively recommend, detail, and market product solutions.
• Training and Empowerment: Educate and empower Key Account Managers, retailers and channel partners on the product's features, benefits, and sales techniques.

Desired candidate profile

Educational Qualification

Education Degree: Bachelor / Master

Major:

• Engineering, business administration, marketing, or a related field
• Executive training in business management is preferred
• Knowledge in electronics, engineering, or a related technical field can be beneficial.
• Certifications in sales, marketing, or account management can be advantageous. Examples include Certified Strategic Account Manager (CSAM) or Certified Professional Sales Person (CPSP).

Experience

Years of Experience: 10 - 13 Years

Field of Experience :

• Consumer Electronics and Home Appliances Industry
• Proven track record of managing a team and driving sales growth.
• Experience in strategic planning and execution, account management, and customer relationship management.
• Prior experience in working with key account managers and channel partners is beneficial.

Skills

• Strategic planning skills with proficiency in forecasting and scenario planning.
• Excellent relationship-building skills with the ability to foster relationships across multiple touchpoints of the customer's value chain.
• Extensive knowledge of solution sales strategies with a proven ability to close deals using a customer-focused approach.
• Proficiency in cross-selling and up-selling.
• Experience in managing inventory and sell-through.
• Ability to guide and collaborate with a team towards achieving common sales goals.
• Experience in educating and empowering Key Account Managers and channel partners.
• Proficiency in using sales management software and customer relationship management (CRM) systems.
• Ability to leverage existing contacts and establish new connections through strategic networking and referrals.
• Comprehensive understanding of home entertainment, home appliances, and IT product solutions.
• In-depth knowledge of relevant industry standards, codes, and regulations related to consumer electronics and home appliances industry.
• Strategic thinker with a talent for problemsolving and making well-informed decisions.
• Experienced with CRM platforms like Salesforce and technical software such as AutoCAD.
• Deep understanding of compliance regulations related to anti-bribery and corruption.
• Commitment to staying updated with the latest industry trends and product developments.
• Experience in educating and empowering Key Account Managers, retailers and channel partners regarding the product's attributes, advantages, and sales methodologies.