Quality Assurance Specialist Cebu
Quality Assurance Specialist Cebu
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Will develop methods for evaluation of program effectiveness
- Will prepare program reports
- Will perform other duties and/or special projects as necessary
- Draft quality assurance policies guidelines and procedures
- Interpret and implement quality assurance standard
- Identify training needs and organize training interventions to meet quality standards
- Ensure ongoing compliance with quality
- Evaluate employees through call listening sidebyside live monitoring
Requirements
- 12 years of experience as a QA Specialist in the BPO industry
- Someone who has experience in doing audits for calls tickets emails chats
- Someone who has experience in handling volume audits
- Preferably someone who has experience in ecommerce platforms such as Shopify Etsy etc. (not necessarily as a QA)
- Must have a backup desktop or laptop with the latest OS
- Must be able amenable to work between 8 PM to 8 AM Manila time 7 days a week.
- Must be amenable to reporting full onsite work in our Cebu Office.
Benefits
1-2 years of experience as a QA Specialist in the BPO industry Someone who has experience in doing audits for calls, tickets, emails, chats Someone who has experience in handling volume audits Preferably someone who has experience in e-commerce platforms such as Shopify, Etsy, etc. (not necessarily as a QA)
Employment Type
Full Time
