Customer Care Representative
Customer Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Lead the Way in Fashion Retail with Premier Customer Support and WellBeing
Fashion weaves stories; our client shapes futures in fashion retail. Our client an Australian giant in fashion and lifestyle started with denim jackets sold from a car boot in 1988. Today they lead with 1500 stores across 22 countries powered by 20000 passionate team members. This is more than a job it s an experience in balance harmony and wellbeing. Join a team that values sustainability selfcare and fulfillment. Picture yourself growing professionally in an environment that champions diversity ensuring worklife balance without compromising personal aspirations. Here your journey blends ambition and wellbeing into one creating a future full of promise impact and personal satisfaction.
As a Customer Service Representative your mission is to support our clients diverse customer base across their renowned brands. Your role focuses on providing timely and effective responses to online queries complaints and phone calls chats and emails. Your proactive approach ensures customer expectations are not just met but exceeded creating positive experiences every day.
Shift: 24/7 Shifting Schedule
Work Setup: Onsite in Clark Pampanga
Salary: PHP 20000 to 22500 plus PHP 15000 completion bonus
- Respond to customer inquiries via phone email chat and social media ensuring brand consistency
- Identify and address customer needs for complete satisfaction
- Resolve issues promptly and professionally within response time limits
- Build trust and sustainable relationships through open communication
- Provide accurate complete information using the appropriate tools
- Meet customer care team sales targets and call quotas
- Handle complaints suggest solutions and follow up for resolution
- Document interactions process accounts and maintain records
- Follow team KPI guidelines and business communication standards
- Go the extra mile to engage and satisfy customers
Requirements
Your Experience is the Perfect Fit!
- At least 1 year of customer care experience with required BPO experience
- Required experience using Zendesk
- Willing to work onsite in Clark Pampanga with a shifting schedule
- Available to work during holidays and weekends as needed
- Familiar with Office365 (desirable)
- Advanced English proficiency
Benefits
Perks as Stylish as Your Career!
- Competitive package plus completion bonus!
- Prime office location in Clark Pampanga
- Free upskilling through Emapta Academy courses (Want to know more Visit )
- Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Emapta Lifestyle perks (Foodpanda pro and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Who Are We
At Emapta we pride ourselves on offering more than just a job we provide a lifestyle. Enjoy the perfect worklife balance with our flexible arrangements empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emaptas competitive compensation package combined with a vibrant work culture will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights gain exposure to diverse industries and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience
Your Experience is the Perfect Fit! At least 1 year of customer care experience, with required BPO experience Required experience using Zendesk Willing to work onsite in Clark, Pampanga, with a shifting schedule Available to work during holidays and weekends as needed Familiar with Office365 (desirable) Advanced English proficiency
Employment Type
Full Time
