Sr Salesforce Program Manager
Sr Salesforce Program Manager
Posted on :
03-11-2024
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Job Description
Title: Sr. Salesforce Program Manager
Location: Dallas area or Richmond VA Remote
Type: Contract
NOTES from customer:
The generic JD is attached for what I would consider are foundational skills. In addition to those core skills I am looking for the following:
- Managed Programs related to deployment of Salesforce Communities
- Knowledge of AI / ML automation implementation for Customer Care Services with Salesforce
- Technical acumen and ability to understand architecture / solution design integrating Salesforce with eCommerce Systems.
Description:
- Client is looking for an experienced Program Manager to develop processes and structure to assist with prioritization and visibility to strategic initiatives driving and facilitating teams and assisting with the sharing of project management best practices and tools across the Client Medical Surgical Organization. This person will maintain the portfolio/program view of all projects assigned as well as lead and facilitate the execution of specific key projects and initiatives.
- The Program Manager is expected to meet established goals while maintaining internal customer satisfaction. The Program Manager will be responsible for helping to build manage and execute projects in the areas of eCommerce platform product operations product execution and product transformation; assuring initiative alignment to goals and communicating the story of the initiative in a way that motivates the team and our customers to achieve the desired outcomes.
Responsibilities
- Works across the MMS organization and support functions (Product Sales Analytics Engineering Finance and Legal) to prioritize track progress identify risks and communicates updates of all projects within the program in one view. Manage and deliver business critical initiatives to exceed customer and stakeholder expectations.
- Own large crossfunctional ecommerce portal initiatives/workstreams and help define incremental breakdown of the work for implementation and value delivery in an accelerated fashion.
- Be accountable to drive initiatives/workstreams within the ecommerce transformation apply the most effective best practices foster meaningful collaboration increase technical delivery velocity quality predictability and value and improve customer satisfaction.
- Ensure milestones for Initiatives in implementations are on track and measure against value articulated at the end of each delivery cycle.
- Primary point of contact for Initiatives with stewardship through implementation to realize business value delivery of the initiative as defined in the business case.
- Provide support to Portfolio Managers and Business Owners for structuring their Business Case and MVP or Feature Definition.
- Enable Product and Release Roadmap creation in collaboration with Solution Architects Business Owners Product Managers and teams as needed.
- Schedules drives and facilitates key project discussions and updates with a structured agenda. Manages and drives followups to completion.
- Accountability and ownership of key initiatives to achieve program goals including managing scope and timeline.
- Plans and executes internal meetings and events.
- Leads through issues and roadblocks while anticipating and managing program / project risks.
- Acts as a change agent and a Program / Project Management evangelist to the team helping the team use structured and consistent where appropriate project management frameworks methodologies and tools.
- Builds and develops internal customer relationships.
- Ability to shift between the big picture and project level details. Works through detailed issues when required.
- Adapts delivery approach to effectively support the team and stakeholders.
- Actively communicates with customer leadership project sponsors key stakeholders and project teams within and across programs.
Skills
- 710 years of experience in large global organization in crossfunctional roles with progressive responsibility specifically in eCommerce and Portal Technologies in a healthcare provider setting.
- Experience managing programs related to deployment of Salesforce Communities
- Knowledge of AI / ML automation implementation for Customer Care Services with Salesforce
- Technical acumen and ability to understand architecture / solution design integrating Salesforce with eCommerce Systems.
- Experience developing next Generation program/project management tools state of the art methodologies for effective Delivery Management and KPIs specific to program management.
- Deep experience with SDLC Product Development Lifecycle.
- Understanding of Agile SAFe and BiModal Delivery Structures
- Proven leadership capability to run large program delivery spanning multiple organizations and stakeholders. Proven ability to influence without formal authority.
- Experience with conflict resolution working with executive management in prioritization negotiating in matrix organization while delivery program management value to the business.
- Bachelors degree in business Technical or Healthcare Related field.
- Strong ability to communicate and influence.
- Detail oriented and highly organized.
- Works well in a team centered environment as well as the ability to work independently
- Experience in healthcare a must.
- PMP Certification a plus
Employment Type
Full Time
Key Skills
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