LMS Analyst

Job Role : LMS Analyst

Location : Remote

Duration: 1 Month

Job Description

3 must haves:

• Content creation (comtasia articulate 365)
• Just need to be published
• Also have several video to post to LMS immediate work (they are recorded)
• Trainings are simple

Primary Responsibilities and Skills:

• The Digital Learning and Innovations Analysts primary responsibility is to maintain the Locals Learning Management System. The Digital Learning and Innovations Analyst duties listed below are representative of the position:
• Maintain the Locals Learning Management System (LMS) including educating users and members on system functionality developing and updating training curriculum and oversee online course library.
• Participates in the creation of digital elearning content based on our learning goals.
• Maintain configuration of elearning objects and external content including updating course properties and creating course curriculum.
• Deliver online lessons and courses focusing on the effective use of digital media technology in elearning environment.
• Promote the use of elearning by designing original content creating quizzes interactive activities and other elearning opportunities online for members and post in appropriate online forums.
• Create and maintain an online registration and signin process for the member portal.
• Use metrics internal feedback and best practices to monitor operations resources and online training programs effectiveness.
• Ensure the LMS functionality in the areas of registration notification and administration of training operations and assessments.
• Support endusers serving as the first line of customer support for members. Assists with troubleshooting and problemsolving. Liaise with the vendor as needed for more complex problemsolving.
• Assist in the Locals Learning Management System (LMS) design and architecture to ensure that it has a relentless focus on continual improvement innovation and enduser adoption and usage.
• Ensure system scalability and stability by developing and enforcing standards policies processes workflows and advanced reporting.
• As LMS administrator responsible for the updates of user accounts development and maintenance of online training schedules and evaluating and tracking training sessions and attendance.
• Build a strategic relationship with the MRC Program Administrator and the Locals training committee. Leverage these relationships and influence the development of new functionality to benefit members.
• Provide strong problemsolving skills to monitor systems troubleshoot and determine recommendations for solutions in collaboration with the IT Director and MRC Program Administrator.
• Seamlessly execute key strategic initiatives such as learning plans by role focus on optimization and enduser experience for the learner.
• Overall accountability for data integrity to include quality accuracy and usability of member data and related interfaces in collaboration with the MRC Program Administrator.
• Troubleshoot LMSrelated system issues both technical and enduser experience.
• Maintain an understanding of organizational needs related to training administration and determine the most efficient and effective way for the LMS to satisfy those requirements.
• Provide instruction and support to employees and members using the LMS system onsite online and at union events.
• Control access to LMS content based on the type of user accounts (e.g. stewards rank and file members employee). Maintain data security and access security based on everchanging user roles.
• Achieve systems integration with the LMS across the rest of the Locals information systems to record reporting and track activities.
• Assess business needs and recommend process improvements for performance support customer service and LMS usability.
• Perform other duties as assigned

Core Competencies: The following competencies have been identified as critical for success in the role and will be referred to during the selection process:

• Commitment to helping our members current and future needs. Always providing prompt and courteous service
• Willingly shares expertise and important or relevant information with team members
• Clearly conveys information and ideas to individuals and groups through a variety of communication methods
• Continually seeks to improve work processes. Demonstrates the ability to use systems and technology to improve ways of working
• Strives for excellence and efficiency
• Ability to adjust priorities. Approaches change positively and adjust behaviors accordingly.

Minimum Qualifications:

• Bachelors degree in Computer Science Information Technology Business administration or equivalent combination of education and experience in IT systems management business or related field required.
• 3 years proficiency in the administration of learning or talent management systems including course deployment content management and user support.
• 3years of systems database reporting or related experience required. Experience with database management required.
• Strong PC database reporting Microsoft Excel and PowerPoint skills required.
• Understanding of web technologies (FTP browsers basic HTML CSS data files)
• Proficiency in using email marketing software or constituent management software (e.g. MailChimp)
• Demonstrate strong presentation and communication skills. Ability to effectively communicate provide outstanding customer service and instill adoption of new technologies with target stakeholders.
• Detailoriented with strong analytical skills that demonstrate an ability to apply logical thinking to gather and analyze information design and test solutions to problems formulate plans and meet tight deadlines
• Demonstrated experience with system implementations upgrades documentation and report creation
• Experienced in collaborating crossfunctionally with subject matter experts
• Ability to manage complex multidisciplinary efforts and communicate with both technical and nontechnical users
• Strong project and process management skills
• Capable of working in a team environment demonstrating good written and communication skills.
• Critical thinking and an ability to creatively solve complex issues
• Able to work independently and autonomously
• Ability to interact professionally with culturally and linguistically diverse staff.
• Commitment to racial gender and economic justice and their intersections both inside and outside organizations

Preferred Experience:

• 3 years of labor union or nonprofit experience