Desktop Support Analyst
Desktop Support Analyst
Posted on :
03-11-2024
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Job Description
Title: Desktop Support Analyst
Location: New York NY
Duration: 12 Months
Description:
The Support Analyst will provide support to End Users on a variety of computing issues.
The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities and Functions:
Diagnose resolve and followup on issues relating to various user computing issues.
Provide technical support by phone remote access deskside or site visits as required.
New hire device setup/Imaging Experience utilizing ticketing systems.
Ensure tickets are accurately documented and resolved in accordance.
Device inventory management.
Position may require working extended hours or occasional night/weekend as required.
Excellent communication skills both verbal and written.
Ability to multitask in a fastpaced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards
Diagnose resolve and followup on issues relating to various user computing issues.
Provide technical support by phone remote access deskside or site visits as required.
New hire device setup/Imaging Experience utilizing ticketing systems.
Ensure tickets are accurately documented and resolved in accordance.
Device inventory management.
Position may require working extended hours or occasional night/weekend as required.
Excellent communication skills both verbal and written.
Ability to multitask in a fastpaced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards
Preferred Qualifications:
1 year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience such as ServiceNow
Ability to write clear concise documentation
Ability to provide excellent customer service in person over phone through email and using remote tools
1 year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience such as ServiceNow
Ability to write clear concise documentation
Ability to provide excellent customer service in person over phone through email and using remote tools
Attributes for Success:
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience must
EUC L2/L3 (Executive Support)
Primary focus on Executive Support/White Glove Service.
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience must
EUC L2/L3 (Executive Support)
Primary focus on Executive Support/White Glove Service.
Mandatory Skills:
IT Support
End Using
Desktop Support
IT Support
End Using
Desktop Support
Employment Type
Full Time
Key Skills
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