Help Desk Specialist
Help Desk Specialist
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Job Description
Job Title: Help Desk Specialist
Duration: 09 Months Contract(Possibly extension)
Location: Washington DC 20024
We are looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.
Position Responsibilities:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
- Ability to understand and maintain inventory management.
- Provides support to end users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls emails and personnel requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
- Provides secondtier support to end users for either PC server or mainframe applications or hardware.
- Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Knowledge of Office 365.
- Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements: Bachelors degree in information technology or related field or equivalent experience.
Employment Type
Full Time
