Customer Service Representative CSR - Remote
Customer Service Representative CSR - Remote
Posted on :
03-11-2024
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Job Description
The Customer Service Representative will be interacting with customers processing their orders and providing information in response to customers inquiries concerns and requests about our product.
Responsibilities:
- Interface directly with customers either by telephone electronically or facetoface
- Process orders forms applications and requests
- Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers
- Optimize fill rates by providing substitutions for items out of stock or discontinued
- Keep a record of all backorders
- Assist customers with special needs and requests (quotes special orders scanning of credit applications. etc.)
- Participate in all sales promotions and offer them to our customers
- Communicate information problems/needs and customer requests to the customer service manager
Qualifications:
- 12 years experience in customer service
- Proficient in MS Office
- Excellent verbal and written communication skills
- An outgoing personality with an eager attitude to help others
Employment Type
Full Time
Key Skills
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