LI- Product Specialist PS5 A5 SC1
LI- Product Specialist PS5 A5 SC1
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Job Description
Essential Responsibilities
Technical expertise in incident and change management (ServiceNow)
Technical expertise in assistive technology software and hardware
Technical knowledge in workstation deployments and installation
Expert knowledge with MS products and troubleshooting skills
Performs hardware and software diagnostics
Performs physical installation of IT equipment
Excellent communication skills and assists customers to resolve issues
Assist remote IT support teams
Skill
Required / Desired
Amount
of Experience
Experience in assistive technology hardware and software
Required
2
Years
Experience in desktop and user end support
Required
5
Years
Strong history of understanding in current and emerging technologies demonstrated through training job experience and/or industry activities
Required
Strong team player collaborates well with others to solve problems and actively incorporates input from various sources
Required
Demonstrated customer focus building strong customer relationships
Required
Challenge oriented actively generates process improvements supports and drives change and confronts difficult circumstances in creative ways
Required
Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions
Required
Employment Type
Full Time
