Relationship Manager

Roles and responsibilities

Building positive relationships with customers
Assisting with generating new business
Identifying opportunities for greater profits
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Client Engagement: Establishing and nurturing long-term relationships with clients, understanding their needs, and providing tailored solutions.

Account Management: Overseeing a portfolio of clients, ensuring their satisfaction with services or products and proactively addressing any issues.

Communication: Acting as the primary point of contact for clients, facilitating communication between them and internal teams.

Needs Assessment: Conducting regular assessments of client needs and expectations to identify opportunities for additional services or improvements.

Performance Monitoring: Tracking client satisfaction metrics and implementing strategies to improve service delivery and client experience.

Sales Support: Collaborating with sales teams to identify upselling or cross-selling opportunities, contributing to revenue growth.

Market Analysis: Staying informed about industry trends, competitor activities, and market conditions to provide valuable insights to clients.

Reporting: Preparing and presenting reports on account performance, client feedback, and recommendations for enhancement.

Problem Resolution: Addressing and resolving client concerns or complaints promptly and effectively.

Networking: Building a network of contacts within the industry to enhance business opportunities and foster collaboration.

Desired candidate profile

• 4+ years of Experience, Proven experience as Client Relationship Manager
• Bachelor's degree in business, marketing or related field
• Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices
• Strong communication skills and IT fluency
• Ability to manage complex projects and multi-task
• Excellent organizational skills. Teamwork and leadership skills
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Proficient in Word, Excel, and Outlook
• Comfortable using a computer for various tasks
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional leadership and management skills
• Strong business acumen, Detail-oriented and persuasive
• Aptitude for fostering positive relationships
• Customer-oriented mindset