Systems Engineer
Systems Engineer
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with executive team members decision makers and stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.
- Design and deploy new applications and enhancements to existing applications software and operating systems.
- Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
- Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Design and perform server and security audits system backup procedures and other recovery processes in accordance with the company s disaster recovery and business continuity strategies.
- Integrate servers including database email print and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers shared software groupware and other applications.
- Create and maintain documentation as it relates to system configuration mapping processes and service records.
- Ensure compatibility and interoperability of inhouse computing systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Configure troubleshoot isolate repair and resolve all customer desktop issues including desktop/laptop hardware and software mobile devices printer/scanners/copiers audio visual equipment hardware peripherals and other desktop related equipment.
- Communicate directly with customers via phone email and remote diagnostics to identify reproduce and resolve customer reported issues.
- Work independently to troubleshoot all support requests and follow escalation policies.
- Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
- Establish and maintain a positive professional relationship with users.
- Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied.
- Participates in after hours on call rotation.
- Provide training and mentoring for desktop support team members including escalated support requests.
- Problem Solving ability
- Innovative
- Building Relationships
- Communicating Information
- Providing Leadership
- Adaptable to change
- Structuring and prioritizing tasks
- Understanding of general IT related troubleshooting
- Knowledge of Windows based systems and Point of Sale platforms
- End user support functions
- Knowledge of SLA management
- Understanding of IT security
- Ability to accurately perform basic to intermediate mathematical functions
- Ability to thrive in a fastpaced rapidly changing environment
Requirements
- Minimum Matric
- Minimum of 4 years general IT experience
- MCP (Microsoft Certified Professional) & A Certification highly preferred
- Certification in technologies (A N MCSE).
- CompTIA N or IT Diploma or MCITP (Desktop Engineer)
- Basic knowledge of IP networking and protocols e.g. HTTP FTP SMTP DNS WINS DHCP.
- Basic understanding of network services e.g. email / internet / firewall / Proxy / VPN
- Above average knowledge of commonly used applications (MS Office suite of products Internet Browsers)
- Detailed knowledge of computer hardware (Desktops laptops components & peripherals).
- Basic knowledge of Fortinet Firewalls
- Basic knowledge of VMWare
- Basic knowledge of Veeam
Benefits
Education
Experience/Knowledg: Minimum Matric Minimum of 4 years general IT experience MCP (Microsoft Certified Professional) & A + Certification highly preferred Certification in technologies (A+, N+, MCSE). CompTIA N+ or IT Diploma or MCITP (Desktop Engineer) Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP. Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN Above average knowledge of commonly used applications (M
Employment Type
Full Time
