ADEM AWIN System Operator
ADEM AWIN System Operator
Posted on :
01-11-2024
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Job Description
Job Id: 750062
Position: ADEM AWIN System Operator
Client: AWINS
Location: Building 9501 Camp Robinson North Little Rock AR
Duration: 12 Months
- PartTime: 32 hrs per week Tuesday through Friday 8 hours per day.
- This is a parttime position that will support the operations of the Arkansas Wireless Information Network (AWIN).
OnSite Position at Camp Robinson.
- This position is available for extensions.
- AWIN is a statewide communications network that provides service to 38000 first responders in the state of Arkansas representing nearly 1000 public safety agencies.
- Each county in the state participates on AWIN as well as several state and federal agencies. AWIN is managed by the Arkansas Department of Emergency Management.
Job Description
- Entering radio information into the network in order to activate the radio.
- Maintaining accurate records of user information.
- Performing defined tasks as per ADEM and AWIN processes.
- Resolving user issues by answering questions and requests when they arise.
- Responding to incoming telephone calls and email inquiries from both internal and external customers regarding systemrelated problems.
- Maintaining client confidence and protecting operations by keeping sensitive information confidential.
- Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
- Contributing to team efforts.
Required Skills
- Strong customer service skills.
- Strong communication and interpersonal skills. Ability to effectively communicate technical information to nontechnical individuals. Ability to communicate clearly via telephone and email.
- Strong attention to detail and ability to prioritize tasks.
- Excellent technical knowledge of computer systems hardware software and networks.
- Strong problemsolving and troubleshooting skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Required Qualifications
- Associate or bachelors degree (Or an equal number of years of experience) in Computer Science Information Technology or a related field.
- Proven experience in system support or in a similar technical support role.
- Familiarity with IT security practices and protocols.
- Excellent problemsolving and analytical abilities.
- Ability to pass a background check.
- Ability to lift 50 lbs.
- Experience as a Technical Help Desk Support Analyst
Employment Type
Full Time
Key Skills
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