Customer Support Specialist Clone
Customer Support Specialist Clone
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a fulltime remote Customer Support Specialist. You will be the first point of contact for our customers providing exceptional support and ensuring their needs are met promptly and effectively.
Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Node.js JavaScript & MySQL(Strong Knowledge).
- Experience with Hardware/IoT devices ideally Smarthome Devices like Smart Loct etc.
- Competitive salary and benefits.
- Opportunities for professional growth.
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
