ADEM AWIN System Operator
ADEM AWIN System Operator
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Job Description
OnSite Position at Camp Robinson.
Part Time: 32 hrs per week Tuesday through Friday 8 hours per day.
Do not submit candidates submitted to the previously opened ADEM AWIN System Operator (744812)
This position is available for extensions.
AWINis a statewide communications network that provides service to 38000 firstresponders in the state of Arkansas representing nearly 1000 public safety agencies. Each county in thestate participates on AWIN as well as several state and federal agencies. AWINis managed by the Arkansas Department of Emergency Management.
Job Description
Entering radio information into the network inorder to activate the radio.
Maintaining accurate records of userinformation.
Performing defined tasks as per ADEM and AWINprocesses.
Resolving user issues by answering questions andrequests when they arise.
Responding to incoming telephone calls and emailinquiries from both internal and external customers regarding systemrelatedproblems.
Maintaining client confidence and protectingoperations by keeping sensitive information confidential.
Monitoring system alarms and engaging withtechnical maintenance personnel as appropriate.
Contributing to team efforts.
Required Skills
Strong customer service skills.
Strong communication and interpersonal skills. Abilityto effectively communicate technical information to nontechnical individuals.Ability to communicate clearly via telephone and email.
Strong attention to detail and ability toprioritize tasks.
Excellent technical knowledge of computersystems hardware software and networks.
Strong problemsolving and troubleshootingskills.
Excellent organizational and time managementskills.
Ability to work independently and as part of ateam.
Required Qualifications
Associate or Bachelors degree (Or equal numberof years of experience) in Computer Science Information Technology or arelated field.
Proven experience in system support or in asimilar technical support role.
Familiarity with IT security practices andprotocols.
Excellent problemsolving and analyticalabilities.
Ability to pass a background check.
Ability to lift 50 lbs.
Required/Desired Skills
Questions
Employment Type
Full Time
Key Skills
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