Technical Support Specialist German English
Technical Support Specialist German English
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Job Description
Job Title: Technical Support Specialist German & English
Project: Delivering Exceptional Technical Solutions
Location: Thessaloniki Greece
Start Date: 12th December 2024
Schedule: Monday to Friday 09:00 18:00
Work Model: OnSite
About Us:
Our partner company a distinguished leader in the BPO industry is dedicated to delivering outstanding customer experiences through innovative technical solutions. We are currently seeking a highly skilled Technical Support Specialist to join our team in Thessaloniki. This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service.
Role Overview:
As a Technical Support Specialist you will serve as a key point of contact for clients seeking assistance with technical issues related to our partner companys products and services. Your technical expertise and problemsolving abilities will be critical in ensuring the seamless operation of client systems and fostering longterm client relationships.
Key Responsibilities:
- Provide Expert Technical Support: Diagnose and troubleshoot a wide range of technical issues reported by clients ensuring prompt and effective resolution.
- Client Engagement: Maintain regular communication with clients through various channels (phone email chat) to ensure a high level of service and satisfaction.
- Technical Education: Educate clients on the functionality and usage of our partner companys products facilitating their understanding and effective utilization.
- CrossFunctional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.
- Market Awareness: Stay informed about industry trends technological advancements and product updates to provide informed and relevant support to clients.
Requirements:
- Minimum of 1 year of experience in technical support with a strong foundation in troubleshooting and problem resolution.
- Proficiency in German (C1) and English (B2) with excellent written and verbal communication skills.
- Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
- Strong analytical and problemsolving skills with a proactive approach to identifying and addressing client needs.
- Ability to thrive in a fastpaced environment managing multiple priorities while maintaining attention to detail.
Salary and Benefits:
- Base Salary: 1300 EUR gross/month reflecting your expertise and contributions.
- Permanent Contract: Secure a stable and longterm employment opportunity within a reputable organization.
- Lunch Vouchers: Enjoy a monthly allowance of 85 EUR net for lunch expenses.
- Transportation Allowance: Receive 65 EUR gross monthly to assist with commuting costs.
- Additional Paid Time Off: Benefit from an extra day off for your birthday.
- Comprehensive Healthcare: Access to private healthcare coverage ensuring your wellbeing.
- Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).
Relocation Assistance:
For candidates relocating to Thessaloniki we provide a comprehensive relocation package:
- Travel Assistance: We will arrange transportation to Thessaloniki.
- Accommodation Support: Enjoy a taxi transfer to your hotel and two weeks of accommodation.
- Documentation Assistance: Support in completing hiring documentation for individuals relocating to Greece for the first time.
- Real Estate Support: Up to 350 gross available to cover agency fees associated with securing permanent housing.
Eligibility Requirements:
Candidates must be eligible to work within the EU as our partner company is unable to issue a firsttime visa due to local legislation.
Join Us:
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support we invite you to apply for the Technical Support Specialist position. Become a vital part of our team where your skills will directly contribute to enhancing client satisfaction and operational efficiency.
Remote Work :
No
Employment Type
Full Time
