French Customer Service Representative
French Customer Service Representative
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Job Description
Project Name: Meal Card Company
Role: Customer Service Representative
Language Requirement: French (C2) and English (B2)
Start Date: 13th November 2024
Location: Braga Portugal
Work Model: Hybrid (Onsite and Remote)
Schedule:
- Monday to Friday: 07:00 19:00 (rotational shifts)
- Saturday: 08:00 15:00
- 2 days off per week: Sunday and 1 rotational day
Contract Type: Permanent Contract (with 3month trial period)
Salary & Benefits:
- Base Salary: 830 EUR per month (paid over 14 months)
- KPI Bonus: 170 EUR per month (paid over 12 months)
- Meal Allowance: 7.23 EUR per day (net)
- Transport Allowance: 20 EUR per month
- Position Bonus (Braga): 20 EUR per year
Job Description:
As a Customer Service Representative for the Meal Card Company you will be the main point of contact for customers assisting them in navigating meal card services resolving inquiries and providing topnotch support. Youll handle customer questions via phone chat and email ensuring a seamless experience. The ideal candidate is customerfocused with strong communication skills in both French and English and thrives in a fastpaced hybrid work environment.
Responsibilities:
- Assist customers with inquiries related to meal card services.
- Resolve issues and provide information on account management and usage.
- Handle customer support across multiple channels: phone chat and email.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
Requirements:
- Proficiency in French (C2) and English (B2).
- Previous experience in customer service is a plus.
- Strong problemsolving skills and the ability to handle customer inquiries with patience and professionalism.
Remote Work :
No
Employment Type
Full Time
