Inbound Customer Service Representative
Inbound Customer Service Representative
Posted on :
01-11-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are seeking enthusiastic and dedicated Inbound Customer Service Representatives to join our team. You will be responsible for handling incoming calls addressing customer inquiries resolving issues and providing exceptional service to ensure a positive customer experience.
Key Responsibilities:
- Answer inbound calls promptly and professionally to assist customers with their inquiries.
- Guide customers in navigating our products and services providing accurate information and support.
- Resolve customer complaints with patience and empathy ensuring a satisfactory outcome.
- Document customer interactions and update account information accurately in our CRM system.
- Collaborate with teammates and other departments to address customer needs and improve service delivery.
- Meet performance metrics such as call handling time customer satisfaction scores and issue resolution rates.
- Stay knowledgeable on current products services and promotions and actively promote relevant offers.
Qualifications:
- Previous experience in an inbound customer service role is a plus.
- Exceptional communication skills and a positive demeanour.
- Strong problemsolving abilities and the ability to think critically when addressing customer needs.
- Comfortable using computers and various software applications.
- Ability to work flexible hours including evenings and weekends as needed.
- A passion for helping others and fostering positive relationships.
Remote Work :
No
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
