Basic Information

Client ID: 135000
Job ID: 1897
Position:
Location: Tokyo
Salary: 3.6M 5M JPY
Language: Japanese (Businesslevel) English (Businesslevel Occasionally involves text communication with overseas parties.)
Contract type: Permanent

Who we are

Group6

• English here
  
  Our

  mission is to bring Japanese culture to the world.

  Japanese creators are looking not only at the domestic market but also at the global market and as a result they are aiming to enter the overseas market. We would like to create a situation where people around the world can easily enjoy the works of Japanese creators while supporting these passionate creators.

  Our group has six companies each with different business domains.

Roles and Responsibility

()

• (Zendesk)
• English here

  The Customer Success team primarily supports our services users (artists) in music distribution and activities. Amidst the daily influx of new songs being distributed they ensure that artists uploaded songs meet the requirements of various distribution platforms. Their responsibilities include handling user inquiries curating music for playlists and planning and executing customer success strategies to create an environment where independent artists can continue to challenge themselves in their music careers.

  Responsibilities:

  • Planning and execution of customer success strategies
  • Handling of customer inquiry emails (Zendesk)
  • Coordination and correspondence with distribution platforms
  • Evaluation selection and curation of music for playlists
  • Analysis and improvement based on data

Minimum Requirements

• PC()
• English here
  • Alignment with our companys vision values and mission
  • Experience with PC operations (general operations typing use of spreadsheet software etc.)
  • Experience in customer success roles
  • Experience in music production and distribution

Preferred Requirements

• ///
• DSP
• English here
  • Experience supporting artists labels live events or studios
  • Experience in marketing and promotion within the music industry
  • Experience with content operations with DSPs
  • Enthusiasm for supporting artists

Who You Are

• English here
  • Someone who values teamwork
  • Someone who can think independently and take initiative

Conditions / Benefits

Employment type: Fulltime

Location: Tokyo Ebisu

Remote consultation is available depending on the situation.

Annual Salary:JPY The above amount is indicative. The actual salary will be determined based on experience and ability. Evaluation will be comprehensive taking into account skills knowledge practical execution ability and communication skills.

Hours: Flextime system

8 hours a day with a core time from 12:00 16:00 JST

2 days off per week (weekends) as well as national holidays yearend and New Year holidays etc.

5 days of paid holidays upon joining the company (can be taken in halfday or oneday increments)

Celebration or condolence leave maternity leave childcare leave nursing care leave

Child nursing care leave nursing care leave (with pay and conditions)

Other special leave may be granted depending on the situation

Probation: 3 months

Benefits:

• Comprehensive social insurance coverage (employment accident compensation health and welfare pension)
• Full transportation cost coverage
• Provision of a laptop of your choice upon joining
• Provision of a dualdisplay setup if desired
• Access to sports facilities
• Dress code and hairstyles are free
• Inhouse social event subsidy (welcome and farewell parties gatherings yearend parties etc.)
• Lunch subsidy
• Live concert and festival event attendance subsidy

Interview Process

1. CV Screening
2. Casual Interview (Online)
3. Task Assignment
4. Multiple Rounds of Interview (Online)
5. Final Interview (CEO)
6. Offer

Process is subject to change During the selection process there is a possibility that you may have a casual conversation with members of the company. We believe this will help deepen your understanding of the companys mission values and culture.

Remote Work :

No