Ecommerce Assistant

Roles and responsibilities

Product Management:

• Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels
• Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products
• Collaborate with the brands team to ensure product information is accurate and up-todate
• Amazon:
  

we will get the training from them.

 Order Processing:

• Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping
• Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise
• Handle returns, exchanges, and refunds in accordance with company policies
  

 Customer Support:

• Provide exceptional customer service through various channels, including email, WhatsApp, and phone
• Address and resolve customer inquiries, complaints, and issues in a professional and timely manner
• Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience
  
  

Requirements

Good English speaking and writing - they need to be able to write the product names and product descriptions as done on the ETTC Boutique website. Arabic copywriting skills is a plus.

• Previous experience in ecommerce, retail, or customer service is highly desirable
• Proficiency in using ecommerce platforms (ex: Shopify) and content management systems
• Strong computer skills, including familiarity with Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills and a high level of accuracy

Desired candidate profile

• Certifications: Relevant certifications in digital marketing or ecommerce platforms (e.g., Google Analytics, Shopify) are a plus.

Technical Skills

• Ecommerce Platforms: Proficiency in managing ecommerce platforms (e.g., Shopify, WooCommerce, Magento).
• Content Management: Familiarity with content management systems (CMS) and product listing optimization.
• Data Analysis: Basic understanding of analytics tools (e.g., Google Analytics) to track sales performance and customer behavior.

Experience

• Relevant Experience: Previous experience in ecommerce, online retail, or digital marketing (1-2 years preferred).
• Customer Service: Experience in customer service or support roles is beneficial.

Marketing Skills

• Digital Marketing: Knowledge of online marketing strategies, including SEO, email marketing, and social media.
• Promotions and Campaigns: Ability to assist in the creation and execution of promotional campaigns.

Communication Skills

• Verbal and Written: Strong communication skills to interact effectively with customers, team members, and vendors.
• Content Creation: Ability to write engaging product descriptions and promotional content.

Organizational Skills

• Time Management: Ability to prioritize tasks and manage multiple projects effectively.
• Attention to Detail: Strong focus on accuracy in product listings, orders, and inventory management.

Personal Attributes

• Team Player: Collaborative mindset with a willingness to assist team members.
• Adaptability: Eagerness to learn and adapt to new technologies and ecommerce trends.

Additional Considerations

• Industry Knowledge: Familiarity with the specific market or industry can be advantageous.
• Customer Focus: Strong commitment to providing excellent customer service and enhancing the customer experience.