Arise Dynegy Energy
Arise Dynegy Energy
Posted on :
31-10-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
About the Client
Delivers more than just power to residential municipal commercial and industrial customers across several states. Throughout the Northeast MidAtlantic Midwest and Texas Operates generating facilities capable of powering more than 20 million homes. It thrives to generate power safely and responsibly for wholesale and retail electricity customers who depend on that energy to grow and thrive.
What to Expect
On a daytoday basis businesses can expect to participate in the following activities:
Review analyze and respond to customer billing inquiries
Resolve customer issues or questions
Processing payment deferrals and installment plans
Attempt to save customers who may be moving unhappy with the plan or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Strive to resolve the customer issues on the first call
Demonstrate knowledge of Dynegy processes and policies
Build trust and rapport with the Dynegy customer through clear respectful interaction
Always strive to ensure that overall customer satisfaction remains high while resolving issues
Understand client call flow and state utility regulation
Requirements
Capabilities of Top Performing Business for this Program
Complete weekly certification courses to maintain knowledge in Client products and services
Strong customer service skills and ability to show empathy to customers
Excellent listening skills
Able to take ownership; effectively and efficiently address customer issues
Always willing to strive for firstcontact resolution
Outstanding verbal and written communication
Strong typing skills interpersonal skills and administrative skills.
Clear understanding of the English language as well as a clear ability to communicate in the English language
Excellent computer literacy
Additional Client Program Technology Standards
This program uses AVG 1.6 (Arise Virtual Gateway) to connect to the
client systems.
A USB hardwired headset with phonequality audio is required.
MUST maintain the most recent version of Windows 10 or 11 (fully
patched with no pending updates).
Dual monitors are strongly recommended. Each monitor should be 22
inches or larger.
Benefits
Affordable PPO Healthcare and Dental Options Available
- Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
Education
High School Diploma or Equivalent
Employment Type
Full Time
Key Skills
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