Spanish Speaking Member Advocate
Spanish Speaking Member Advocate
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Job Description
CareGuide Advocates believes everyone should have access to quality affordable healthcare. With over 25 years of experience in the health benefits industry our expertise and innovative tools allow us to provide unmatched advocacy and support to our members.
CareGuide Advocates is seeking to fill a full time bilingual Member Advocate to assist members with navigating the complex healthcare system. This hybrid position will be based out of the Dallas and surrounding area; candidates must be fluent in English/Spanish. Included training program will provide knowledge and expertise in medical terminology negotiations and prescription assistance.
Responsibilities
- Provide strong customer services over the phone to a variety of providers and members;
- Hold a caseload and provide support to members through appointment scheduling locating affordable services/providers and assisting with forms
- Investigate member medical and billing concerns as needed
- Review medical bills which may result in negotiating and settling claims
- Explore and provide guidance for affordable prescription assistance
- Guide members through filling out important medical documents for Financial Assistance
- Gather and examine patient information to determine eligibility for financial assistance
- Record review and take steps to followup on and resolve patient complaints
- Create and maintain record keeping files and systems
- Maintain timely communication with members for status of their case while establishing a trusted relationship
- Comply with HIPAA industry standards/regulations
- Work on special projects as assigned
- Additional duties as assigned
Requirements
Requirements
- Bilingual in English/Spanish required
- High School diploma or equivalent required
- 23 years related experience including medical terminology knowledge
- Excellent communication and customer services skills both written and verbal
- 12 years experience working with multiline phone system
- Strong technical and organizational skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and ability to learn new software programs
- Experience with medical claims preferred
Benefits
Requirements Bilingual in English/Spanish required High School diploma or equivalent required 2-3 years related experience, including medical terminology knowledge Excellent communication and customer services skills, both written and verbal 1-2 years experience working with multi-line phone system Strong technical and organizational skills Ability to work independently and as part of a team Proficient in Microsoft Office and ability to learn new software programs Experience with medical claims preferred
Employment Type
Full Time
