Conseiller re service client Solutions industrielles
Conseiller re service client Solutions industrielles
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Job Description
English follows
Une nouvelle opportunit soffre vous en tant que conseiller re service client au sein de notre quipe. Topring est une entreprise qu b coise innovante qui met son expertise en air comprim au service des secteurs manufacturier automobile et de la construction. Avec plus de 10 000 produits et des conseils personnalis s nous aidons nos clients am liorer leur productivit r duire les risques d accident et r aliser des conomies d nergie.
En tant que conseiller re service client vous serez appel .e r pondre aux besoins des clients de Topring et proposer des solutions adapt es tout en d veloppant des relations de confiance.
- R pondre aux appels entrants et comprendre le besoin des clients.
- Conseiller les clients sur nos produits et proposer des solutions adapt es leur r alit daffaires.
- Traiter et entrer les commandes avec pr cision en assurant le suivi appropri .
- Supporter les clients avec certains probl mes techniques mineurs et coordonner la r solution avec les sp cialistes linterne pour les plus complexes.
- D velopper et maintenir des relations de confiance avec l ensemble des d partements l interne.
- Promouvoir la valeur ajout e de loffre Topring et ses b n fices.
- Suivre rigoureusement les proc dures et processus tablis pour assurer un service coh rent et une efficacit au sein de l quipe.
CE QUE NOUS RECHERCHONS
- 3 ann es dexp rience en service client id alement dans un environnement technique ou industriel.
- Dipl me coll gial en administration dans un domaine technique ou exp rience quivalente.
- Connaissance du domaine de lair comprim ou fort int r t lapprendre.
- Bonnes aptitudes en communication et orientation client prononc e.
- Comp tences en informatique et capacit g rer des logiciels et t ches simultan ment.
- Rigueur autonomie et sens de l organisation.
- Capacit travailler dans un environnement de bureau en constante volution.
- Curiosit et aptitude comprendre et expliquer des concepts techniques.
- Ma trise du fran ais et de langlais.
Ce poste est permanent et temps plein. Notre bureau est situ Granby et nous offrons l opportunit de faire du t l travail raison de 2 journ es par semaine.
AVEC QUI COLLABOREREZVOUS
- Vous rejoindrez notre quipe du service client et vous rel verez de la directrice service client.
- Topring c est aussi une quipe collaborative de pr s de 75 personnes avec des forces distinctes. Vous aurez l occasion de collaborer avec l ensemble des d partements dont les ventes l approvisionnement et technique le marketing l administration l entrep t et talent et culture.
QUELS SONT LES AVANTAGES
- quilibre travail et vie personnelle : Nous offrons diff rents programmes pour plus de flexibilit et de bien tre.
- R mun ration : Nous visons un salaire juste et un partage des profits au sein de l entreprise.
- REER : Nous cotisons votre r gime.
- Formation : Nous investissons dans le d veloppement professionnel en offrant des formations adapt es aux besoins de chacun.e.
- Opportunit s de croissance : Nous encourageons l volution de carri re de chaque membre de l quipe bas e sur les forces et les int r ts de chacun.e.
- Assurances : Nous proposons un plan complet d assurances m dicales et dentaires.
- T l m decine et programme d aide aux employ s : Nous offrons gratuitement l acc s des professionnels de la sant avec la t l m decine et un programme d aide incluant votre famille.
- Reconnaissance : Nous prenons le temps de reconna tre nos bons coups et la collaboration.
- Vie sociale de Topring : Nous organisons des activit s sociales et des surprises pour souligner nos succ s d quipe.
Pour en apprendre davantage sur Topring et notre culture dentreprise :
Important : Seules les personnes l galement autoris es travailler au Canada seront consid r es dans le processus de recrutement.
Customer Service Advisor Industrial Solutions
A new opportunity is open for you as a Customer Service Advisor within our team. Topring is an innovative Quebecbased company that brings its expertise in compressed air to the manufacturing automotive and construction sectors. With over 10000 products and personalized advice we help our clients improve productivity reduce accident risks and achieve energy savings.
As a Customer Service Advisor you will be responsible for meeting the needs of Topring s clients offering tailored solutions and building trustbased relationships.
WHAT YOU WILL DO
- Answer incoming calls and understand clients needs.
- Advise clients on our products and propose solutions suited to their business realities.
- Process and enter orders accurately ensuring appropriate followup.
- Support clients with minor technical issues and coordinate solutions with internal specialists for more complex issues.
- Develop and maintain trusting relationships with all internal departments.
- Promote Topring s valueadded offerings and benefits.
- Diligently follow established procedures and processes to ensure consistent service and team efficiency.
WHAT WE ARE LOOKING FOR
- 3 years of experience in customer service ideally in a technical or industrial environment.
- College diploma in administration a technical field or equivalent experience.
- Knowledge of compressed air or a strong interest in learning.
- Strong communication skills with a strong customer focus.
- Computer skills and ability to manage software and tasks simultaneously.
- Rigor autonomy and organizational skills.
- Ability to work in a dynamic office environment.
- Curiosity and the ability to understand and explain technical concepts.
- Proficiency in French and English.
This is a permanent fulltime position. Our office is located in Granby and we offer the opportunity to work remotely two days per week.
WHO YOU WILL WORK WITH
You ll join our Customer Service team reporting to the Customer Service Director. Topring is a collaborative team of nearly 75 people with diverse strengths. You ll have the chance to work closely with various departments including Sales Supply Technical Marketing Administration Warehouse and Talent & Culture.
BENEFITS
- Worklife balance: We offer programs for greater flexibility and wellbeing.
- Compensation: We aim for fair pay and profitsharing within the company.
- RRSP: We contribute to your retirement plan.
- Training: We invest in professional development with training tailored to each individual.
- Growth opportunities: We encourage career advancement based on each team members strengths and interests.
- Insurance: We offer a comprehensive medical and dental insurance plan.
- Telemedicine and employee assistance program: Access to health professionals via telemedicine and an assistance program including for your family.
- Recognition: We take time to acknowledge achievements and collaboration.
- Topring s social life: We organize social activities and surprises to celebrate our team s success.
As a company we are committed to providing a healthy and harmonious workplace focused on diversity inclusion and equity. Topring welcomes and encourages everyone to apply for our job openings. Let s build something great together!
To learn more about Topring and our company culture:
Important: Only individuals legally authorized to work in Canada will be considered during the recruitment process.
Employment Type
Full Time
