Marketplace Account Support Specialist
Marketplace Account Support Specialist
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
At AM PM we specialize in creating highquality bathroom products designed for modern living. As we continue to grow and reach new goals were looking for professionals in Ecommerce to join our team!
Tasks
- Updating and maintaining listings: making changes to descriptions images keywords and rich content as directed by the manager.
- Setting up and managing advertising campaigns: adjusting keywords bids and budgets based on managers guidance with daily monitoring of campaign effectiveness.
- Monitoring and managing reviews: responding to customer feedback improving product ratings by promptly addressing reviews and enhancing service quality.
- Handling returns: analyzing reasons for returns preparing reports and providing suggestions for product or service improvements to the manager.
- Stock management: coordinating shipments to FBA warehouses monitoring stock levels and informing the manager about the need for restocking.
- Adjusting prices and conducting competitor price analysis upon managers request.
- Preparing data and analytical reports for assessing competitiveness in pricing and assortment.
- Resolving customer support cases: responding to inquiries about shipping reviews and technical issues on the platform.
- Overseeing order shipping from inhouse fulfillment (3PL warehouse): coordinating timely shipments and logistics processes with the warehouse.
- Tracking advertising and operational expenses preparing reports for submission to the manager.
Requirements
- Experience with marketplaces is a strong advantage.
- High proficiency in Excel (data analysis conditional formatting pivot tables) and strong analytical skills.
- Experience in purchasing and inventory management (inventory analysis restocking pricing) or experience in ecommerce is an advantage.
- English proficiency at B2 level or higher.
- Knowledge of Russian or German is an advantage.
Benefits
- Remote within the EU
- Fulltime (5/2)
- Active team
- Career growth amazing and progressive tasks
- Rich corporate culture
Important: The HR department accepts responses only through the JOIN platform please send us a resume in this way other communication methods are not available
Employment Type
Full Time
Key Skills
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