drjobs Room Service Server العربية

Room Service Server

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Al Khobar - Saudi Arabia

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Saudi Arabian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

1. Service Delivery

  • Order Taking: Efficiently take room service orders from guests over the phone, ensuring clarity and accuracy in understanding their requests.
  • Menu Knowledge: Maintain thorough knowledge of the room service menu, including food and beverage offerings, to provide recommendations and answer guest inquiries.

2. Order Preparation and Delivery

  • Coordination with Kitchen: Collaborate with the kitchen staff to ensure timely preparation of orders, adhering to presentation and quality standards.
  • Delivery of Orders: Deliver food and beverages to guest rooms promptly, ensuring proper handling to maintain quality and temperature.

3. Guest Interaction

  • Guest Engagement: Interact with guests in a friendly and professional manner, ensuring a positive dining experience.
  • Feedback Collection: Solicit feedback from guests regarding their room service experience and address any concerns promptly.

4. Billing and Payment Processing

  • Invoice Preparation: Prepare and present accurate bills to guests for room service orders, explaining charges as necessary.
  • Payment Handling: Process payments, including cash and credit card transactions, following the hotel’s financial policies.

5. Inventory Management

  • Stock Monitoring: Monitor inventory levels of food, beverages, and supplies needed for room service operations, reporting low stock to management.
  • Restocking: Assist in restocking items as needed to ensure efficient service delivery.

6. Health and Safety Compliance

  • Sanitation Standards: Adhere to food safety and sanitation standards in food handling and service practices.
  • Hygiene Practices: Maintain personal hygiene and cleanliness in accordance with health regulations.

7. Team Collaboration

  • Coordination with Departments: Collaborate with front office, housekeeping, and kitchen staff to ensure smooth operations and guest satisfaction.
  • Team Support: Assist team members during busy periods, contributing to a positive team environment.

8. Operational Efficiency

  • Process Improvement: Identify opportunities to enhance room service processes and improve efficiency in order taking, preparation, and delivery.
  • Equipment Maintenance: Ensure that room service equipment (e.g., trays, warming carts) is clean and in good working condition.

9. Training and Development

  • New Staff Training: Assist in training new room service staff on procedures, menu items, and customer service standards.
  • Continuous Learning: Stay updated on menu changes and service standards to enhance guest experiences.

Desired candidate profile

1. Educational Background

  • High School Diploma: A minimum of a high school diploma or equivalent; further education in hospitality or food service management is a plus.
  • Food Safety Certification: Certification in food handling and safety practices is often preferred.

2. Experience

  • Hospitality Experience: 1-3 years of experience in a customer service role within the hospitality or food service industry, preferably in room service or a related area.
  • Knowledge of Room Service Operations: Familiarity with room service procedures, menu items, and the overall dining experience.

3. Key Skills

  • Customer Service Skills: Excellent interpersonal and communication skills to engage with guests and provide exceptional service.
  • Multitasking Abilities: Ability to manage multiple tasks simultaneously while maintaining high service standards.
  • Attention to Detail: Strong attention to detail in order accuracy, presentation, and billing to ensure a positive guest experience.

4. Technical Proficiency

  • Point of Sale (POS) Systems: Proficient in using POS systems for order entry, billing, and payment processing.
  • Menu Knowledge: Strong knowledge of food and beverage offerings, including dietary restrictions and recommendations.

5. Personal Attributes

  • Positive Attitude: A friendly, approachable demeanor that enhances guest interactions and fosters a welcoming environment.
  • Adaptability: Ability to adapt to changing guest needs and respond positively to feedback or challenges.
  • Team Player: Willingness to work collaboratively with team members and other departments to ensure smooth operations.

6. Operational Skills

  • Time Management: Strong time management skills to prioritize tasks effectively and meet delivery deadlines.
  • Problem-Solving: Ability to resolve guest concerns and issues promptly, ensuring a satisfactory experience.

7. Health and Safety Awareness

  • Sanitation Practices: Understanding of food safety and sanitation standards, ensuring compliance in food handling and service.
  • Personal Hygiene: Commitment to maintaining personal hygiene and appearance in line with hotel standards.

8. Cultural Awareness

  • Sensitivity to Diversity: Awareness and sensitivity to diverse cultures and customs, enhancing guest interactions and service quality.

9. Continuous Learning

  • Professional Development Orientation: A commitment to ongoing learning about new menu items, service techniques, and hospitality trends.

Employment Type

Full-time

Department / Functional Area

Service Operations

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