drjobs Shift Manager العربية

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Yanbu - Saudi Arabia

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Saudi Arabian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

1. Operational Management

  • Oversee daily operations during the assigned shift, ensuring that all processes are carried out efficiently and effectively.
  • Monitor workflow and productivity, making adjustments as necessary to meet operational goals and customer demands.
  • Ensure that all equipment and machinery are functioning properly and that maintenance schedules are adhered to.

2. Staff Supervision and Development

  • Manage and supervise shift employees, providing guidance and support to ensure high performance and teamwork.
  • Conduct training for new hires and ongoing training for existing staff to promote skill development and adherence to company policies.
  • Schedule staff shifts, manage attendance, and address any staffing issues or conflicts that may arise during the shift.

3. Customer Service Management

  • Ensure exceptional customer service standards are met, addressing any customer complaints or issues promptly and professionally.
  • Engage with customers to gather feedback and improve service quality, fostering a customer-centric environment.
  • Monitor service delivery and ensure that products are served to customers at the appropriate quality and temperature.

4. Quality Control

  • Maintain high standards of product quality, ensuring that all items meet company specifications and safety regulations.
  • Conduct regular inspections of products, food safety, and sanitation standards to guarantee compliance with health and safety guidelines.
  • Implement corrective actions as needed to address any quality control issues.

5. Safety and Compliance

  • Enforce safety protocols and ensure that all employees adhere to safety guidelines to maintain a safe working environment.
  • Conduct safety briefings and training sessions, addressing hazards and promoting safety awareness among staff.
  • Ensure compliance with all company policies, procedures, and regulatory requirements, including labor laws and health regulations.

6. Reporting and Documentation

  • Maintain accurate records of shift activities, including sales, inventory levels, and employee performance.
  • Prepare shift reports for management, highlighting key performance indicators and any operational challenges encountered during the shift.
  • Monitor and report any incidents or accidents occurring during the shift, following proper documentation procedures.

7. Inventory and Supply Management

  • Monitor inventory levels and assist in ordering supplies to ensure sufficient stock for operations during the shift.
  • Conduct regular inventory checks, tracking product usage, and minimizing waste through effective management practices.
  • Collaborate with suppliers and vendors to address supply chain issues and maintain optimal stock levels.

8. Team Leadership

  • Foster a positive team environment by promoting collaboration, motivation, and accountability among team members.
  • Act as a role model for employees, demonstrating strong work ethic, professionalism, and commitment to company values.
  • Provide performance feedback and conduct performance appraisals for staff under direct supervision.

Desired candidate profile

1. Educational Background

  • Degree in Management or Related Field: A Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred. Relevant certifications can also be beneficial.

2. Experience

  • Supervisory Experience: 3-5 years of experience in a supervisory or management role, preferably in retail, hospitality, or food service environments.
  • Industry Knowledge: Familiarity with industry-specific operations, standards, and best practices to enhance productivity and efficiency.

3. Key Skills

  • Leadership Abilities: Strong leadership qualities with the ability to inspire and motivate a diverse team, fostering a collaborative work environment.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with team members, customers, and management.
  • Customer Service Focus: A strong commitment to delivering outstanding customer service and maintaining high levels of customer satisfaction.

4. Operational Skills

  • Organizational Skills: Exceptional organizational abilities to manage multiple tasks and prioritize workloads effectively during busy shifts.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to address operational challenges quickly and efficiently.
  • Technical Proficiency: Familiarity with point-of-sale (POS) systems, inventory management software, and other relevant technology.

5. Personal Traits

  • Resilience and Adaptability: Ability to thrive in a fast-paced environment, handle pressure, and adapt to changing circumstances.
  • Attention to Detail: Meticulous approach to quality control and safety protocols, ensuring compliance with company standards and regulations.
  • Positive Attitude: A proactive, positive demeanor that encourages a motivating and engaging work environment.

Employment Type

Full-time

Department / Functional Area

Quality Management

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