Data Analyst
Data Analyst
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1 Vacancy
Job Description
Job Title: Data Analyst (Python SQL data engineering)
Location: Eden Prairie MN
Description:
Analyze operational data to identify areas for process improvement cost optimization and provide insights rooted in enhancing the consumer experience. This data includes NPS trends consumer verbatims digital portal interactions consumer metrics/critical ops metrics.
Collaborate with crossfunctional teams including but not limited to WFM Consumer Resolution Center (CRC) Product Claims Call Ops IT Sales Enrollment Implementation and Provider Ops to identify discuss and implement enhancements and/or process improvements.
Actively monitor live War Room efforts CRC trends thumb on current events or tech outages that could impact the consumer experience that are displayed on the AV Wall.
Monitor and interpret operational reports dashboards and performance metrics to track key impacts to the consumer experience and overall performance.
Demonstrate readiness to interpret and understand the data in a manner that can be efficiently and effectively presented to senior level leaders.
Skills:
People in the Cove
python
SQL
engineering of data to drive content into the walls of command center. Then our analysts use the data/visuals to see the abrasion so we can package it into immediate response.
Desired skills:
PowerBI (dashboard and reports)
Snowflake
SQl.
Nice to have Python
Databricks.
Lots of automation pipeline work.
SDLP to store data. Excel sme pulling the work in python.
Snowflake,PowerBI,SQL
Employment Type
Full Time
