Customer Success Specialist
Customer Success Specialist
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Provide customer support via live chat and email
- Help customers understand how to use the product
- Identify customer pain points and work with the technical department to address them
- Provide feedback on customer experience to product management
- Resolve issues in a timely courteous and professional manner
- Escalate issues to the appropriate department if necessary
- Educate customers on new features or changes within the companys products
- Track information about customer requests and use this data to improve customer service
- Engage in cross team activities with marketing tech and design teams
Requirements
Requirements:
- A good knowledge of English/ Russian/ Armenian languages
- Excellent communication and writing skills
- Relevant experience in similar roles
- Experience of working with CRMs will be an asset
- Willingness to work on flexible shifts
- An ability to deliver an excellent customer service
- An ability to work under high pressure and in stressful situations
Benefits
You can get acquainted with the benefits from here.
Requirements: A good knowledge of English/ Russian/ Armenian languages Excellent communication and writing skills Relevant experience in similar roles Experience of working with CRMs will be an asset Willingness to work on flexible shifts An ability to deliver an excellent customer service An ability to work under high pressure and in stressful situations
Employment Type
Full Time
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