Event Sales and Services Coordinator
Event Sales and Services Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Fairmont Olympic Hotel every guest interaction has the potential to create a lasting impression. As an Event Sales and Services Coordinator youll play an integral role in representing our brand by providing warm anticipative service inperson and over the phone. Your ability to coordinate and support our event sales and services team will help ensure our guests have memorable experiences from the very first interaction.
Summary of Responsibilities
Reporting to the Director of Event Sales & Services your responsibilities will include but are not limited to:
- Administrative Support: Assist the Event Sales & Services team by creating proposals processing contracts billing and responding to sales leads and function space inquiries.
- Sales Inquiry Management: Handle inquiries from prospective clients via phone email and sales booking platforms.
- Planning & Reporting: Organize daily weekly and monthly tasks and generate relevant reports.
- Hotel Site Tours: Conduct and coordinate tours to showcase Fairmont Olympics unique venues and services.
- Event Coordination: Manage wedding and social event courtesy blocks provide rate quotes and respond to guest requests.
- Information Management: Collaborate closely with the Event Sales Event Services and Sales Managers to gather and verify information for events and conferences.
- Guest Assistance: Inform guests about hotel facilities services and hours of operation with a welcoming attitude.
- Booking Management: Accurately and efficiently track record and manage event bookings.
- Internal Event Planning: Assist in planning and coordinating all internal hotel events.
- Project Management: Prioritize and manage multiple projects daily working across multiple email inboxes.
- Creative Presentation Development: Design and prepare visually appealing menu presentations for clients.
- Supply Management: Monitor and order necessary supplies for event operations.
- Professional Service: Deliver consistent friendly and engaging service in all interactions.
- Timely Response: Respond to internal and external requests promptly within 24 hours.
- Team Collaboration: Foster effective working relationships with the event sales and services team and supporting departments.
- Special Projects: Handle additional projects as assigned while following all department policies procedures and service standards.
- Safety Compliance: Adhere to all safety policies and procedures.
Qualifications :
- Experience: Prior customer service experience with a genuine passion for hospitality required. Experience as a Front Desk Agent Event Coordinator or in Reservations is preferred.
- Technical Skills: Knowledge of Property Management Systems and Passkey preferred; proficiency in Microsoft Windows applications (especially Excel) required.
- Typing Ability: Must be able to type a minimum of 25 words per minute.
- Organizational Skills: Strong organizational and timemanagement skills with the ability to prioritize tasks.
- Problem Solving: Excellent attention to detail and problemsolving abilities.
- Communication Skills: Excellent verbal and written communication skills.
- Adaptability: Ability to work well under pressure in a fastpaced environment managing multiple tasks.
- Teamwork and Independence: Ability to work both independently and as part of a team.
- Guest Service Focus: Ability to remain calm courteous and focused on guest needs at all times.
- Reliability: Highly responsible and reliable.
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional kneeling pushing pulling lifting walking and standing
- Occasional climbing of stairs ladders and ramps
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
