Director of Food Beverage
Director of Food Beverage
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
To manage the complete F&B operations at Pullman & Novotel New Delhi Aerocity . As a director of Food & Beverage behaves in an exemplary fashion leads by example and is responsible for the overall Food & Beverage operation. He/she embodies the brand mindset manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.
- Ensures guests are well looked after from the moment they arrive to the time they leave.
- He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the clients specifications.
- Optimizes the Meeting offer by making proposals
- Applies the brands quality standards (SOP)
- Offers attentive service to guests adapting to any constraints.
- Establishes good relations with guests offering advice and fostering customer loyalty.
- Reviews inventories and manages stocks under his/her responsibility
- Increases revenue for the point of sale through additional sales techniques
- Is overall responsible for the financial performance of the events and banqueting areas.
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
- Ensures strict adherence to Events and Banqueting Internal bill settlement policy as per the company/hotel guidelines.
- Is the point of contact for all departments involved in setting up the event.
- Boosts crossdepartmental working methods thanks to his/her relational skills adaptability and professionalism.
- Organizes the work for the team including the need to multiskill in employees for job requirements
- Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve his/her team members product knowledge.
- Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members during briefings etc.
- Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
- Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests Event and ensures that all equipment is used correctly.
- Takes the global level of activity into account when managing the flow of guests and constantly checks the quality speed and overall efficiency of the team/waiting staff.
- Ensures that the Back of the house service areas is maintained as per the hotel standards.
- Evolves working methods in line with brand philosophy
- Respects labor law particularly when preparing work schedules
- Manages his/her team and is responsible for their talent development and organizes the training required for the same.
- Regularly conducts necessary tests for team members and takes necessary corrective actions.
- Integrates trains and manages personnel and assists team members to improve their skills and provides support for career development
- Ensures his/her staff are well presented (clothing personal hygiene etc)
Qualifications :
Minimum 03 years experience in similar capacity or at least 10 years of relevant industry experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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