Client Lead

Roles and responsibilities

We are seeking a dedicated Client Benefits Specialist to join our team. This role is crucial in ensuring our clients receive exceptional service and support regarding their benefits packages. The ideal candidate will possess strong communication skills, a comprehensive understanding of benefits administration, and a commitment to enhancing client satisfaction.

Key Responsibilities:

1. Client Support:

   • Serve as the primary point of contact for clients regarding their benefits inquiries and concerns.
   • Provide clear, accurate, and timely information on various benefit programs, including health insurance, retirement plans, and wellness initiatives.
   • Resolve client issues by coordinating with internal departments and ensuring swift follow-up.

2. Benefits Administration:

   • Assist clients with the enrollment process for benefits, including new hires, open enrollment, and qualifying life events.
   • Maintain up-to-date knowledge of benefits offerings and changes in regulations affecting client programs.
   • Conduct regular audits of client benefits accounts to ensure compliance and accuracy.

3. Education and Training:

   • Develop and deliver educational materials and presentations to clients about their benefits options and utilization.
   • Conduct training sessions for clients to help them understand their benefits and how to maximize their value.
   • Stay informed about industry trends and best practices to share relevant insights with clients.

4. Documentation and Reporting:

   • Maintain accurate records of client interactions, benefit enrollments, and changes in a secure and organized manner.
   • Prepare reports on client feedback, benefit usage, and potential areas for improvement.
   • Collaborate with the marketing team to enhance client communication materials related to benefits.

5. Relationship Management:

   • Foster strong relationships with clients to build trust and enhance client loyalty.
   • Identify opportunities to upsell additional benefits or services that align with client needs.
   • Actively seek client feedback to improve service delivery and benefit offerings.

Desired candidate profile

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 2+ years of experience in benefits administration or client support, preferably in a corporate environment.
• Strong knowledge of employee benefits, regulations, and compliance.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly.
• Proficiency in MS Office Suite and experience with benefits administration software.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

• If you are passionate about helping clients navigate their benefits and thrive in a fast-paced environment, we invite you to apply for the Client Benefits Specialist position. Join us in making a positive impact on our clients’ lives!