Food Beverage Host
Food Beverage Host
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Job Description
Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests managing guest table allocations coordinating with staff and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guests experience from the moment they arrive until they are seated.
Greet and Welcome Guests:
- Warmly greet guests upon arrival ensuring they feel welcome and comfortable.
- Escort guests to their tables and provide menus.
Manage Reservations:
- Handle guest reservations and coordinate the seating plan to optimize table occupancy.
- Monitor the dining area to anticipate guest needs and manage seating efficiently.
Coordinate with Service Staff:
- Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
- Notify servers of any special guest needs such as dietary restrictions or celebrations.
Customer Service:
- Answer guest inquiries regarding the menu services or special offers.
- Address guest concerns or complaints in a professional and timely manner.
Maintain FrontofHouse Cleanliness:
- Keep the reception and waiting areas clean and organized.
- Monitor the cleanliness of the dining area and inform the cleaning staff as needed.
Assist with Guest Payments (if required):
- Help process payments when necessary or ensure that guest checks are handled promptly by the service team.
Support Daily Operations:
- Assist in preparing the dining area for service including setting tables and ensuring everything is in place.
- Perform other duties as assigned by the Restaurant Manager or Supervisor.
Applicants must be able to work a rotational roster including evenings weekends and public holidays.
Qualifications :
- Previous experience in a customer service or hospitality role is preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fastpaced environment and handle stressful situations with grace.
- Knowledge of reservation systems and basic computer skills.
- A friendly professional demeanor and a passion for providing excellent customer service.
- Must have full working rights in Australia
- Comfortable to work in a dynamic and busy environment
- Ability to stand and walk for extended periods.
- Must be able to complete a police background check
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
