Reservation Executive
Reservation Executive
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
- Identify optimal cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates as per the companys policy.
- Supervise and delegate work to reservation associate
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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