Sales Operations Analyst

Roles and responsibilities

We are hiring Associate Sales Operations Analysts to support a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be collaborative and demonstrate initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be detail oriented problem solver and team player who is passionate about the opportunity to partner with sales teams, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will support the delivery of programs to enable Canonical's continued success.

Location: This role will be based remotely in the EMEA region.

The role entails:

• Support all aspects of the day-to-day operations of the sales function globally
• Check opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Analysts and Manager to report on and improve sales data quality and processes
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Assist the team with automation and streamlining of the Lead to Order process

Desired candidate profile

• An exceptional academic track record from high school and university
• Experience working in an entry-level role in sales operations or related (e.g. financial analysis, sales analysis or sales order processing), preferably in the technology industry
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to work across team boundaries and communicate effectively
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long