Sales Coordinator

Roles and responsibilities

1. Administrative Support

• Manage Sales Documentation: Prepare and maintain sales-related documents, including proposals, contracts, and reports.
• Data Entry: Input and update customer information and sales data in the CRM system.

2. Communication and Coordination

• Liaison Between Teams: Act as a point of contact between the sales team and other departments (e.g., marketing, finance, customer service) to facilitate smooth operations.
• Schedule Meetings: Organize and schedule sales meetings, prepare agendas, and take minutes to ensure effective communication.

3. Sales Support

• Assist Sales Team: Provide support to the sales team by helping with lead generation, prospecting, and following up on leads.
• Prepare Sales Reports: Compile and analyze sales data to create reports that track sales performance and identify trends.

4. Customer Relationship Management

• Maintain Customer Records: Ensure that customer information is accurate and up-to-date in the CRM system.
• Respond to Inquiries: Handle customer inquiries and provide necessary information to assist the sales team in closing deals.

5. Order Processing

• Process Orders: Assist in the processing of sales orders, ensuring accuracy and timely delivery.
• Track Shipments: Monitor the status of shipments and communicate updates to the sales team and customers.

6. Sales Strategy Support

• Market Research: Conduct research on market trends, competitor activities, and customer preferences to support sales strategy development.
• Coordinate Marketing Efforts: Collaborate with the marketing team to coordinate promotional activities, events, and campaigns that support sales objectives.

7. Budget and Expense Management

• Track Expenses: Monitor and report on sales expenses, ensuring they align with the budget.
• Assist in Budget Planning: Provide input for sales budget planning based on historical data and trends.

8. Training and Onboarding

• Support New Hires: Assist in onboarding new sales team members by providing training on processes, tools, and company policies.
• Develop Training Materials: Help create and update training materials for the sales team.

9. Customer Feedback and Reporting

• Collect Feedback: Gather customer feedback and insights to help improve sales processes and customer satisfaction.
• Report on Performance: Prepare regular reports for management on sales activities, performance metrics, and areas for improvement.

10. Ad Hoc Projects

• Special Projects: Participate in special projects and initiatives as directed by the sales management team to improve efficiency and effectiveness.

Desired candidate profile

1. Educational Background

• Degree: A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

2. Experience

• Relevant Experience: 1-3 years of experience in sales coordination, sales support, or a related administrative role, preferably in the same industry.
• Familiarity with CRM Systems: Experience using customer relationship management (CRM) software to manage sales data and customer interactions.

3. Technical Skills

• Proficiency in MS Office: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports and presentations.
• Data Management: Ability to handle data entry and maintain accurate records in sales databases and CRM systems.

4. Communication Skills

• Verbal and Written Communication: Excellent communication skills to interact effectively with team members, clients, and other departments.
• Customer Service Orientation: Strong customer service skills to handle inquiries and provide support to clients.

5. Organizational Skills

• Time Management: Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
• Attention to Detail: High attention to detail to ensure accuracy in documentation and reporting.

6. Teamwork and Collaboration

• Team Player: Ability to work collaboratively within a team environment, supporting sales staff and other departments.
• Adaptability: Flexibility to adapt to changing priorities and tasks in a dynamic sales environment.

7. Problem-Solving Abilities

• Analytical Skills: Strong analytical skills to assess sales data, identify trends, and provide insights to the sales team.
• Proactive Approach: A proactive attitude toward resolving issues and seeking improvements in sales processes.