Operations Generalist @ SPLICE

Who We Are

Splice is building an ecosystem enabling beauty and wellness entrepreneurs to succeed. We empower small business owners to focus on being creators not admins by offering a range of business management tools including booking and scheduling marketing analytics payment processing and much more.Our cuttingedge technology empowers beauty professionals and businesses to streamline operations enhance customer experiences and boost overall efficiency. Splice gives beauty and wellness professionals everything they need to run their businesses seamlessly by facilitating their entire operations all in one place.

Your Key Responsibilities Will Be:

• Managing onboarding processes for new customers ensuring a smooth transition and optimal product adoption while acting as the primary point of contact.
• Monitoring customer health metrics (e.g. churn NPS engagement rates) and proactively addressing issues to improve customer satisfaction and retention.
• Collaborating with product and engineering teams to relay customer feedback and improve the user experience.
• Managing the scheduling and coordination of product demos for prospective clients ensuring seamless communication between sales representatives and prospects and following up postdemo to clarify next steps.
• Assisting in prospecting efforts by researching potential leads identifying decisionmakers and developing outbound prospecting campaigns (email LinkedIn cold calling) to generate new leads.
• Qualifying inbound leads by assessing their readiness to purchase before passing them to the sales team.

Maintaining a consistent flow of leads Assisting in forecasting and reporting sales metrics and preparing regular reports for leadership.

Youd be Great if you Have:

• A Bachelors degree in Business Marketing Communications or a related field.
• 24 years of experience in sales customer service or a related role with previous experience in a B2B or SaaS environment being a plus.
• Strong communication and interpersonal skills with the ability to build rapport and establish relationships with potential clients.
• Excellent organizational and timemanagement abilities.

• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).

• Familiarity with CRM software (e.g. Salesforce) is a plus.

• A selfmotivated attitude with a willingness to learn and take initiative.

What We Offer:

We foster a collaborative environment where team players with an enthusiastic and positive attitude thrive demonstrating resilience in the face of challenges while being detailoriented and thorough in their followup activities.

You also get:

• Competitive salary and performancebased incentives.

• Opportunities for professional growth and advancement within the company.

• A supportive and inclusive company culture.

Remote Work :

No