Technical Support Advisor with German
Technical Support Advisor with German
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Job Description
In collaboration we are excited to partner with a leading multinational BPO company to recruit Germanspeaking Technical Support Advisors for their innovative team in Barcelona.
Role: Technical Support Advisor
Location: Barcelona Spain
Work Model: Onsite
Employment Type: Fulltime
As a Technical Support Advisor youll play a vital role in delivering exceptional 1st level IT support to employees of our client a global tech leader. Your responsibilities will include providing assistance through phone email and chat troubleshooting hardware and software issues and managing IT requests using the clients ITSM system. With a focus on resolving issues at first contact youll leverage internal knowledge databases and work in close collaboration with the clients 2nd level support and external providers to ensure efficient issue resolution and user satisfaction.
Requirements:
- Proficient or nativelevel German and advanced English
- Proven experience in 1st or 2nd level IT support ideally in large company environments
- Strong knowledge of Windows 10 Office 365 MS Teams and IT troubleshooting
- Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
- High attention to detail analytical skills and a customerfirst approach
- Willingness to learn grow and work collaboratively in a global team
What We Offer:
- Competitive salary and performancebased incentives
- Full training on company systems and the project youll support
- Career development programs including specialized courses and language classes
- Supportive creative team culture with a positive atmosphere in central Barcelona
- Permanent contract with a Monday to Friday schedule (11 AM 7 PM 39 hours/week)
- Comprehensive benefits including relocation assistance and career growth opportunities
Be part of a diverse dynamic team helping drive excellence in customer support while developing your career in the heart of Barcelona!
Employment Type
Full Time
