drjobs Ecommerce Account Manager

Ecommerce Account Manager

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Job Location drjobs

Alexander City - USA

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Ecommerce Account Manager About The Job

We are seeking an Ecommerce Account Manager to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities:

  • Manage/Oversee PO orders on various E commerce channels (the company will assign platforms to you)
  • Manage and optimize all aspects of our ecommerce operations including inventory pricing and promotions.
  • Analyse sales data and draw a trend to optimize performance and increase sales.
  • Coordinate marketing teams to enhance user experience and align with the brands unique identity.
  • Monitor and improve order fulfillment processes to deliver an outstanding customer experience.
  • Handle and resolve customer issues related to online purchases in a timely and effective manner.
  • Reach agreed upon sales targets by the deadline
  • Create sales material to present to customers
  • weekly and monthly reports to upper managerment/supervisor on account health provide KPI reports.
  • Answering and maintaining various sales channel of customer orders inquiries FAQ.

Qualifications:

  • Previous experience in sales customer service or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detailoriented

Employment Type

Full Time

Company Industry

About Company

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