Barista

Roles and responsibilities

1. Beverage Preparation:

• Prepare and serve a variety of coffee and tea beverages, including espresso, cappuccino, latte, and iced drinks, following standard recipes and techniques.
• Operate coffee machines and equipment, ensuring they are clean and functioning correctly.

2. Customer Service:

• Provide exceptional customer service by greeting customers, taking orders, and answering questions about the menu and beverages.
• Engage with customers to create a welcoming atmosphere and build rapport.

3. Product Knowledge:

• Maintain thorough knowledge of coffee blends, brewing methods, and beverage ingredients to educate customers and make recommendations.
• Stay updated on menu changes and seasonal offerings.

4. Sales and Upselling:

• Promote and upsell menu items, including pastries, snacks, and merchandise, to enhance the customer experience and increase sales.
• Process customer transactions accurately and efficiently, handling cash and electronic payments.

5. Inventory Management:

• Assist in managing inventory levels by monitoring stock and informing management of low supplies.
• Participate in regular inventory counts and help with ordering supplies as needed.

6. Cleanliness and Hygiene:

• Maintain a clean and organized work environment, including the bar area, equipment, and customer seating areas.
• Adhere to health and safety regulations, including food safety standards and sanitation procedures.

7. Team Collaboration:

• Work collaboratively with team members to ensure smooth operations and efficient service during peak hours.
• Participate in team meetings and training sessions to improve skills and product knowledge.

8. Customer Feedback:

• Listen to and address customer feedback and complaints promptly, ensuring customer satisfaction.
• Strive to create a positive experience that encourages repeat business.

9. Creative Contribution:

• Contribute to the development of new beverage recipes or seasonal specials, bringing creativity to the menu.
• Participate in coffee tastings and workshops to enhance skills and knowledge.

10. Equipment Maintenance:

• Perform routine maintenance on coffee machines and equipment, including cleaning and troubleshooting minor issues.
• Report any equipment malfunctions or repairs needed to management.

Desired candidate profile

1. Education:

• High School Diploma: A minimum of a high school diploma or equivalent is preferred.
• Certifications: Barista training or coffee certification programs (e.g., Specialty Coffee Association) are advantageous.

2. Professional Experience:

• Experience: Previous experience in a coffee shop, café, or food service environment is preferred but not always required.
• Customer Service: Experience in customer service roles is highly beneficial.

3. Core Competencies:

• Coffee Knowledge: Understanding of different coffee beans, brewing techniques, and equipment.
• Menu Familiarity: Ability to learn and understand the menu, including specialty drinks and food items.

4. Technical Skills:

• Equipment Proficiency: Ability to operate and maintain coffee machines and equipment (espresso machines, grinders, blenders).
• Barista Techniques: Skilled in coffee preparation techniques, including espresso pulling, milk frothing, and latte art.

5. Communication Skills:

• Verbal Communication: Excellent communication skills to interact effectively with customers and team members.
• Active Listening: Ability to listen to customer preferences and provide personalized recommendations.

6. Customer Service Orientation:

• Friendly Attitude: A positive, friendly demeanor that contributes to a welcoming environment.
• Problem-Solving Skills: Ability to handle customer inquiries, feedback, and complaints professionally.

7. Organizational Skills:

• Time Management: Ability to manage time efficiently, especially during busy periods.
• Attention to Detail: Strong attention to detail to ensure beverage quality and accuracy in orders.

8. Team Collaboration:

• Team Player: Willingness to collaborate with colleagues to ensure smooth operations and enhance customer service.
• Flexibility: Ability to adapt to changing roles and responsibilities as needed.

9. Work Ethic:

• Reliability: Dependability and punctuality in attendance and completing tasks.
• Multitasking: Capability to handle multiple tasks simultaneously in a fast-paced environment.