Guestroom Attendant

Roles and responsibilities

1. Room Preparation:

• Set up guest rooms in accordance with the hotel’s standards, ensuring all furniture, fixtures, and amenities are placed correctly.
• Prepare and arrange room items such as linens, toiletries, and welcome amenities as per brand standards.

2. Cleaning and Maintenance:

• Clean and sanitize guest rooms and bathrooms thoroughly, including dusting, vacuuming, mopping, and polishing surfaces.
• Ensure that all rooms are stocked with necessary supplies, including linens, towels, and toiletries.

3. Quality Assurance:

• Conduct quality checks of rooms to ensure they meet the hotel’s cleanliness and maintenance standards before guest check-in.
• Report any maintenance issues or damage in guest rooms to the supervisor or maintenance team promptly.

4. Guest Interaction:

• Provide excellent customer service by responding to guest requests and inquiries in a friendly and efficient manner.
• Assist guests with any special requests and provide information about hotel services and amenities.

5. Collaboration with Other Departments:

• Work closely with the front office, housekeeping, and maintenance teams to ensure seamless operations and guest satisfaction.
• Attend pre-opening meetings to discuss procedures, standards, and expectations with the management team.

6. Adherence to Policies:

• Follow all hotel policies and procedures regarding safety, security, and sanitation.
• Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and materials.

7. Inventory Management:

• Assist in maintaining inventory levels of cleaning supplies and linens, notifying supervisors of any shortages.
• Help organize and store cleaning equipment and supplies in a clean and orderly manner.

8. Training and Development:

• Participate in training sessions to learn about hotel standards, cleaning procedures, and guest service expectations.
• Support the onboarding process for new room attendants by sharing knowledge of best practices and procedures.

9. Time Management:

• Manage time effectively to ensure all assigned rooms are cleaned and prepared before check-in deadlines.
• Prioritize tasks based on guest arrival times and special requests.

Desired candidate profile

1. Education:

• High School Diploma: A high school diploma or equivalent is preferred, but not mandatory.

2. Experience:

• Previous Experience: Prior experience in housekeeping or a similar role in the hospitality industry is advantageous, especially in a pre-opening or new hotel environment.
• Knowledge of Standards: Familiarity with hotel cleanliness and sanitation standards is preferred.

3. Skills:

• Cleaning Skills: Strong knowledge of cleaning techniques, tools, and supplies, including safe handling of cleaning chemicals.
• Attention to Detail: Exceptional attention to detail to ensure all rooms are cleaned to the highest standards.
• Time Management: Ability to manage time efficiently and prioritize tasks effectively to meet deadlines.

4. Personal Attributes:

• Strong Work Ethic: A reliable and dedicated work ethic with a commitment to quality and excellence.
• Positive Attitude: A friendly and positive demeanor, with a willingness to assist guests and team members.
• Adaptability: Flexibility to adapt to changing environments and work schedules, especially during the pre-opening phase.

5. Communication Skills:

• Basic Communication: Good verbal communication skills to interact with guests and team members effectively.
• Team Collaboration: Ability to work well within a team and follow directions from supervisors.

6. Physical Requirements:

• Stamina and Strength: Physical ability to perform cleaning tasks, including lifting and moving heavy items, standing for long periods, and bending or kneeling.
• Health and Safety Awareness: Understanding of health and safety practices related to cleaning and sanitation.

7. Customer Service Orientation:

• Guest Focused: Strong commitment to providing excellent customer service and ensuring guest satisfaction.
• Problem-Solving Skills: Ability to handle guest requests and concerns in a courteous and efficient manner.

8. Training and Development:

• Willingness to Learn: Openness to training and development opportunities, including learning new cleaning techniques and hotel standards.
• Participation in Orientation: Willingness to participate in pre-opening training sessions to understand the hotel’s policies and procedures.